Senior Associate

Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.

• Bachelor’s degree from an accredited university and/or equivalent work experience
• 2 years’ work experience in a sales or customer service position
• Proficient computer skills in Microsoft Office applications
• Excellent presentation skills
• Desire to research and communicate with prospective clients
• Solid analytical and problem‑solving ability

• Proactively service and support ISNetworld contractor/supplier and client customers
• Conduct advanced training on ISN products via phone, web‑based and face‑to‑face meetings
• Participate in prospecting efforts including calls, emails and new business meetings
• Prepare, present and recap calls with client customers
• Field incoming calls and emails, liaison with Contractor Development and troubleshoot problems directly involving client contacts
• Support team members on researching and analyzing key data related to growing the health of client accounts
• Proactively analyze processes and bring forth ideas for continuous improvement
• Research and be able to explain the use of various tools to expand and engage the account

• Training: 7-week onsite, in-person
• Ongoing:
  In-person attendance is required Monday through Friday during the first 90 days of employment. After your 90‑day review, in-person attendance is required 3 days per week and for certain meetings and tasks (customer meetings, team collaboration day, ISN events, team events, performance reviews, etc.).
• 100% company‑paid monthly insurance premiums for employees and dependents
• Medical, Dental, Vision, and Life Insurance
• Employee assistance program
• 4% retirement matching
• Long‑Term & Short‑Term Disability Coverage
• Paid time off
• 0‑1 year – 15 day (pro‑rated first year)
• 1‑5 years – 20 days
• 5‑10 years – 25 days
• 10+ years – 30 days
• Holidays – 13 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for DART public transportation
• Team‑building activities and events, including quarterly kick‑off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program:
  Focuses on community, financial, mental, nutrition, physical and social health
• Business casual, jeans allowed
• All benefits subject to change with notice to the employee

Associate

Full‑time

Other IT Services and IT Consulting

All job offers will be contingent on successful completion of a drug screen and background check.

ISN does not provide work visa sponsorship for this position (such as H‑1B visa sponsorship in the United States). Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.

ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.