Restoration Project Lead; Assistant Manager

Restoration Assistant Project Manager

Service Master by A-Town Hi-Tech

Department

Restoration Operations

Reports To

Restoration Project Manager or Senior Restoration Project Manager

Supervises / Leads

May coordinate assigned field crews and support employees under PM direction

Employment

Full-time; schedule and on-call requirements vary by assignment

Position Purpose

Develops full project-management capability while supporting Restoration Project Managers with inspections, scope development, documentation, customer communication, scheduling, estimating, approvals, production coordination, and closeout. The Assistant Project Manager manages assigned activities or lower-complexity projects within defined approval limits and under active mentorship.

Essential Responsibilities

• Respond to assigned leads and job requests promptly and support required customer-contact and onsite-compliance steps.
• Participate in or conduct supervised inspections; identify affected materials, safety concerns, category/class conditions, required documentation, and recommended next actions.
• Create or assist with written scopes, sketches, equipment plans, work authorizations, job notes, photo documentation, and preliminary estimates.
• Use Restore
  365, Xactimate, Docu Sketch, On The Way , and other assigned systems accurately and within required timelines.
• Provide customers with clear expectations regarding the restoration process, scheduled activities, access, documentation, and next steps without making unauthorized coverage promises.
• Coordinate crews, equipment, materials, subcontractors, monitoring, specialty testing, consultants, and inspections under Project Manager direction.
• Review daily field notes, photos, moisture records, equipment logs, labor, and material usage for completeness and follow up on gaps.
• Visit active jobs to verify safety, scope, quality, progress, customer experience, and crew needs.
• Maintain daily customer communication and record material conversations, decisions, delays, and approvals in the job file.
• Track assigned jobs through pre-production, work in progress, invoice pending, and closeout activities; keep schedules and projected dates current.
• Assist with estimate review, revision requests, supplements, change documentation, billing-package preparation, payment requests, and collection follow-up.
• Participate in PM Academy activities, technical certifications, coaching, file audits, and demonstrated competency assignments.
• Support emergency response, on-call management, and cross-department handoffs when assigned.

Decision Authority and Escalation

• May coordinate approved project activities and manage assigned lower-complexity projects after competency approval.
• Estimate, pricing, contract, credit, discount, major scope, subcontractor, and customer-resolution decisions remain subject to the assigned Project Manager or designated leader’s approval until authority is formally expanded.
• Must escalate coverage disputes, legal threats, safety incidents, regulated-material concerns, significant budget variance, and high-risk customer issues.

Performance Expectations

Performance is evaluated through the applicable Employee Competency Management System (ECMS) competency worksheet, position scorecard, core-values evaluation, coaching records, and demonstrated results. Primary areas include:

• Timeliness and accuracy of customer contact, inspections, notes, photos, tasks, and system updates.
• Quality of scopes, documentation, estimates, scheduling support, and production coordination.
• Daily customer communication and effective expectation management.
• Completion of PM Academy milestones, certifications, and assigned competency demonstrations.
• Readiness to independently manage project profitability, compliance, cycle time, and…