Customer Service Representative

Full Job Description Manage inbound and outbound customer calls in a timely manner, identify customers' needs and wants, give clarifying information, and continue to build strong relationships with customers. Follow-up on requests or complaints; keeps manual and/or automated records accurate through file maintenance, posting, updating, checking; operates office machines (e.g. PC, copier, calculator). Classifies, indexes, files, or distributes forms, correspondence, and payments;

researches, pulls, and routes files as appropriate. Receives visitors and telephone calls;
Performs data entry, retrieval and other processes as requested or required. Computes figures and/or mathematical calculations or analyses as requested or required. Proofreads materials and verifies documents, and invoices. May type correspondence, invoices, lists and notate customer accounts. Perform other tasks as assigned or required.

Considerable knowledge of general office procedures, including filing and receptionist duties, business English, spelling, mathematics, looking up information and retrieval of information. Strong ability to communicate effectively both orally and in writing; and to establish and maintain effective working relationship with supervisors, associates, outside agencies and the general public. Working knowledge of MS Word, Excel, and Access is a plus.

Two (2) years of relevant customer service experience.