Strategic Technical CSM — Traffic Solutions

About Miovision:

At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.

Our values drive us. They’re at the core of everything we do. If they align with yours, proceed through the GREEN light!

• All in to win: We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed.

• One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.

• Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.

• Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.

• Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success.

As a Technical Customer Success Manager (CSM) at Miovision, you will own the post-sales customer relationships, tracks customer health, and drives revenue growth. This role engages directly with customers to help them unlock the full value of our traffic technology. You will share industry best practices, help solve problems, and provide technical guidance. Ultimately, your goal is to ensure that onboarding, adopting, and using Miovision feels as seamless as hitting every green light.

Territory & Location: This role manages our Northwestern US territory (covering WA, OR, , MT, CA, NV). To keep close to our customers, candidates must be located within one of these states to be considered for the opportunity.

• Own the Customer Journey: Manage relationships from onboarding through renewal to maximize retention and drive long-term revenue growth.

• Build Trusted Relationships: Establish deep, lasting connections with executive sponsors, key municipal contacts, and daily end-users.

• Navigate Risk Proactively: Continually monitor account health metrics, risks, escalations, and opportunities to steer clients toward optimal outcomes.

• Advocate Internally: Advocate for customers internally and work with cross-functional counterparts to improve the customer experience. Coordinate with the product team on documentation, customer enablement, and product specifications.

• Accelerate Value Realization: Create and deliver clear, accessible training content so customers realize immediate ROI from their investment.

• Customer Support:
  Support customer solution design, technical documentation, and integration implementation plans to ensure adoption of the Miovision solutions.

• Bridge Adoption Gaps: Identify precisely where a customer is stuck versus where they want to be, creating clear action plans to bridge the gap and expand their network.

• Technical Problem Solving: Resolve complex product issues for customers and the distributor network.

• Travel: Travel is required up to 30% across the US and Canada to provide on-site consulting work to clients.

• Industry Knowledge and Target Industry Experience: Solid understanding of Intelligent Transportation Systems (ITS) and prior ITS or transportation experience working with a traffic/transportation technology manufacturer, or directly within a city or municipality is essential.

  • Active memberships or certifications in industry groups like the International Municipal Signal…