Customer Service Representative

Customer Service Representative

Office Administration

Office Manager/ Office Supervisor

The Customer Service Representative is responsible for performing clerical and administrative duties in an office setting and provide professional customer service to co-workers and customers. It is of the utmost importance that the person in this position be able to manage the internal change incurred due to a rapidly paced environment. They should be able to share knowledge and experience and be able to easily collaborate with all employees.

• Consistent Work hours
• Paid Holidays
• Paid Time Off
• Medical, Dental, & Vision Insurance
• Supplemental Insurance
• Company Provided Life Insurance & Long-term Disability
• 401K retirement with Company Match
• Company Picnics and Holiday Parties
• Company Discounts:

• Answer incoming calls promptly from our customers or employees
• Resolve any product or service-related issues; follow-up to ensure complete customer satisfaction
• Schedule deliveries, schedule service calls, dispatch service technicians and/or route representatives to customer locations
• Audit batch information in the Customer Service Database: reconcile quantities, reach out, research and reschedule customers who had missed deliveries or service calls, incoming payment reconciliation, update customer accounts if needed, and post batches accurately
• Take payments and maintain customer records by updating account information
• Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
• Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)
• Input customers information accurately and fully into the Customer Service Database
• Filing paperwork- if needed
• Conduct credit checks as needed
• Input payroll information into excel- as needed or advised by management
• Attend department and company meetings as required
• Willing to learn and/or train with or from others
• Performs other related duties as assigned by management.

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required:
  None Required
• Computer skills required:
  Microsoft Office Suite;
  Outlook, HRIS (Human Resource integrated system), CSD (customer service database), GPS Program, Outreach Communication systems
• Other skills or Qualities required:
• Multitasking Capabilities
• Planning and organizing
• Attention to detail
• Able to work in as a team with and outside department
• Possesses or practices the following core values:
  Ethical Practices, team player, professional, knowledgeable or willingness to learn, and dedicated.

• Diversity
  - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment-free environment;
  Builds a diverse workforce.
• Ethics
  - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Dependability
  - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
  Completes tasks on time or notifies appropriate person with an alternate plan.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Planning/Organizing
  - Prioritizes and plans work activities;
  Uses time efficiently;
  Plans for additional resources;
  Sets goals and objectives;
  Organizes or schedules other people and their tasks;
  Develops realistic action plans.
• Teamwork
  - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Written Communication
  - Writes clearly and informatively;
  Edits work for…