Field Service Engineer - Electrical

Join to apply for the Field Service Engineer - Electrical role at Waukesha Gas Engines

Get AI-powered advice on this job and more exclusive features.

About Us

At Revolution Power Solutions (RPS), a division of INNIO Waukesha Engines, we design and deliver turnkey power solutions that thrive under extreme conditions. Whether you’re in oil & gas, power generation, or industrial operations, we provide fuel‑flexible, overbuilt systems that perform when it matters most.

Be part of an innovative and fast‑growing team developing cutting‑edge power generation and oilfield solutions.

Role Summary

The Field Service Engineer - Electrical will be responsible for assisting internal technicians, end‑customers, and OEMs in advanced troubleshooting, failure analysis, warranty, start‑ups, and on‑site training, as required to meet the customers' needs.

Position Responsibilities

• In addition to commissioning and new product support, provide advanced technical support/resolution to end‑customers focusing on mechanical systems such as engines, pumps, transmissions, etc.
• Develop scope of work to be executed by Field Service Technician.
• Provide troubleshooting direction to Field Service Technicians.
• Handle escalations and interface with products outside the core area.
• Act as interface between customer and the business.
• Perform duties in compliance with all applicable departmental and divisional quality procedures and work instructions.
• Identify and report all customer quality or compliance concerns immediately to the organization.
• Leverage the latest technology and tools (e.g., predictive analytics and my Plant) to identify and execute proactive maintenance interventions.
• Submit detailed reports concerning inspections, service work, failure analysis, and regional activities.
• Support Root Cause Analyses and site investigations of equipment issues/failures and present findings to the channels and customers.
• Take ownership of service cases either remotely or on‑site and bring them to final resolution, involving/escalating cases as needed with limited or no supervision.
• Communicate fleet and product issues to engineering teams, commercial teams, and product line managers to identify new opportunities.

Minimum Requirements

• Bachelor’s Degree from an accredited university or college (or a High School Diploma with a minimum of 4 years of experience in a support or maintenance engineering position).
• Minimum of 7 years’ experience servicing and troubleshooting internal combustion engines, generators, gensets, transmissions, hydraulic fracturing and/or power generation equipment.
• 2+ years of field experience on advanced troubleshooting.
• Legal authorization to work in the U.S. without Visa sponsorship.

Preferred Skills

• Strong computer and analytical skills.
• Strong interpersonal skills with customers, peers, and team members.
• Ability to work across organizational boundaries and in cross‑functional and cross‑regional teams.
• Demonstrated solid communication skills—written and oral.
• Knowledge of Microsoft Office Word, Excel, and PowerPoint.
• Demonstrates accuracy and thoroughness.
• Live in the Midland/Odessa area or willing to relocate to this geography.

Referrals increase your chances of interviewing at Waukesha Gas Engines by 2x