Patient Education Manager, Neurology

Job Title:
Patient Education Manager, Neurology, Texas

The Patient Education Manager (PEM) is a key field-based role responsible for engaging the patient community, conducting patient education programs, partnering with advocacy groups, and supporting infusion sites of care as the subject matter expert for REMS requirements as well as product and disease education.

The PEM will provide patients and caregivers disease state and product education throughout the patient journey. The PEM will interact with patients/caregivers, nurses, pharmacists, ancillary staff, physicians, and advocacy/support groups to prevent and address non-clinical barriers to patient education and onboarding. They will serve as the primary source for all regional patient community engagement activities.

This role will support stakeholder needs for ongoing REMS topics, continuing education, audit support, and new certifications. They will work closely with all Alexion field roles as well as with the Commercial REMS Team to develop regional and national engagement strategies and tactics supporting ongoing REMS compliance and customer engagement.

• Patient Engagement (50%)
  • Create and manage regional patient engagement plans including patient educational events, community engagements, and face‑to‑face patient interactions
  • Deliver in depth disease state and product education to inform and empower patients/caregivers as they navigate their rare disease journey
  • Develop and execute comprehensive patient programming strategies that prioritize patient needs. Tailor initiatives to provide relevant education, support, and resources, optimizing patient engagement and outcomes across therapeutic areas
  • Share materials on the disease, diagnosis, and treatment support with patients as needed
  • Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the infusion process for Alexion products, in accordance with product label utilizing Alexion approved resources
  • Capture and report local business insights to enhance strategic plans and improve patient experience
  • Set up and participate in events and educational initiatives for patients and caregivers on behalf of Alexion per approved policy
  • Build the rare disease network/relationships through local advocacy groups, rare disease related events, and attending patient conferences and events
  • Partner with Alexion Patient Advocacy Team to drive engagement and partnership
  • Proactively seek opportunities to improve processes and outcomes, embracing change and innovation to enhance patient support and results
  • Collaborate effectively, building and maintaining strong relationships with cross functional team (i.e. Commercial, Medical, Marketing, and Patient Services) to ensure alignment of patient education initiatives with overall business strategies, driving optimal patient outcomes
• Infusion Site of Care Education & REMS Support (50%)
  • Execute field visits at infusion centers to provide in-depth education and training on dosing and administration of Alexion products, disease state, and REMS requirements/procedures, and provide ongoing support
  • Support ongoing REMS certifications of infusion sites of care
  • Collaborate with non‑prescribing health care staff at infusion sites to ensure understanding and compliance with REMS components, including importance of vaccination data and following REMS processes
  • Gather feedback and insights from stakeholders to continuously improve stakeholder experience
  • Maintain accurate and detailed records of field activities, including interactions with non‑prescribing healthcare providers and sites of care, to ensure compliance with regulatory standards
  • Support execution of ongoing compliance tactics related to all active REMS
  • Support successful implementation of any new REMS or REMS enhancements
  • Partner with Commercial REMS team to devise strategies to support REMS
  • Partner with Commercial colleagues to ensure infusion engagement strategy is pulled through successfully via aligned tactics
  • Develop and facilitate relationships with infusion nurses and other staff to support patients
  • Set up and participate in non‑prescriber…