Staybridge Suites Midland - Front Desk Agent

Staybridge Suites Midland - Front Desk Agent Address 1505 Catalina Dr, Midland, TX, 79706

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay – Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Just minutes from Midland International Airport and the Wagner Noel Performing Arts Center, we are conveniently located in Midland, Texas. This all‑suite hotel offers easy access to many of Midland’s oil, gas and energy companies, including the new Chevron and Oxy campuses, Schlumberger, and EOG Resources. The Midland Staybridge Suites is close to entertainment and shopping, with wonderful restaurants and sporting events within walking distance.

Room options of suites include spacious studio, one bedroom, or the family friendly two bedrooms, substantially bigger than other hotels. Fully‑equipped kitchens in all guest suites. Complimentary full service Business Center, outdoor pool and hot tub and inviting den to work or relax. Closest Midland hotel to the airport (MAF) The Social, Monday through Wednesday evenings; dinner and drinks are on us.