IT Solution Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

** About you and the role
**** Dow
* * has an exciting position for a
** Solution Specialist
** located in
** Midland, MI or Houston, TX.
** As a Solution Specialist, you will own and manage a small portfolio of digital solutions and systems, guiding them through their full lifecycle—analysis, design, implementation, adoption, optimization, and end-of-life retirement. Your work will deliver advanced functional and business capabilities that accelerate Dow’s digital transformation.

You will collaborate with a multi-disciplinary IT team—including analysts, designers, developers, and support specialists—to deliver innovative, user-centric solutions. A key part of your role is to gather and analyze data to define functional and technical requirements, with a strong focus on experience, simplification, automation, efficiency, and reliability. You will also oversee development and adoption of solutions leveraging best-in-class mobile, web, desktop, and cloud technologies, while identifying opportunities for digital innovation.
** Key Responsibilities
*** Requirements Analysis:
Understand key business drivers to explore, analyze, and map business and functional requirements.
* Experience Mapping:
Translate user journeys and stories into solutions that enhance employee and customer experience (EX/CX).
* Solution Lifecycle Management:
Drive end-to-end lifecycle—design, architecture, integration (buy vs. build), development, testing, and compliance with corporate standards and security policies.
* Adoption & Support:
Support implementation, user adoption, and define supplier/team support models.
* Performance Management:
Establish controls, KPIs, and measures for solution performance and reliability.
* Integration & Optimization:
Coordinate with Solution Managers and Business Process Managers for end-to-end process integration.
* Roadmap Development:
Define improvement and innovation roadmaps; assess resources, technology, and investment needs.
* Team Support:
Assist senior Solution Managers with workload analysis and capacity planning.
* Ability to analyze and resolve problems using technical expertise and sound judgment. Strong communication skills to explain complex concepts and provide informal guidance to new team members.
** Qualifications
* ** A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant OR a minimum 5 years of relevant experience in lieu of a bachelor’s degree.
* A minimum requirement for this U.S. based position is the ability to work legally in the United States.  No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
** Preferred Qualifications
*** Experience with Source-to-Pay, Finance, and EHS&S business processes.
* Hands-on experience with SAP HANA (Finance, Source-to-Pay, or EHS&S modules).
* Interest or experience in AI and automation capabilities.
* Proficiency in system integrations, data management, and troubleshooting complex application issues.
* Experience with supply chain planning and scheduling business processes (demand planning, supply planning, etc.)
* Experience with design and configuration of SAP ERP (MM, PP modules), SAP APO (DP, SNP, PP/DS), and/or OMP technology platforms
* Proficiency in system integrations, data management, and troubleshooting complex application issues
** Your Skills**
* ** Business Requirements:
** The ability to gather, analyze, and translate business needs into clear functional and technical requirements that guide the design and delivery of effective digital solutions.
* ** Solutions Delivery:
** Managing the full lifecycle of digital solutions—including design, integration, development, testing, deployment, optimization, and retirement—to ensure they meet performance, security, and usability expectations.
* ** Design Thinking:
** Applying user‑centered methods such as journey mapping and experience analysis to create solutions that improve…