IT Service Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

** About you and this role
**** Dow
* * has an exciting opportunity for an
** IT Service Specialist
** located in
** Midland, MI or Houston, TX**.This role:
* Designs, develops, and supports solutions and processes to meet business needs and requirements.
* Works in a business process, enabling, or implementation team, and applies general knowledge of Information Systems, which is typically developed through formal education.
* Leads several IT analysts through requirements and  this role, you will require conceptual knowledge of theories, practices, and procedures as well as having general business knowledge developed through education or prior experience related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding.

It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities. Your performance impacts your own work with limited impact on your team. You will need to use established procedures and practices to achieve objectives and meet deadlines.
*
* Key Responsibilities:

*** Manage services balancing customer requirements with affordability, strategy, and technology trends.
* Build trusted relationships with service stakeholders and drive adoption of services.
* Develop new services to meet business needs and define deployment strategies.
* Ensure security compliance in partnership with Information Security.
* Maintain service descriptions, configuration, asset, and knowledge management.
* Drive Event, Incident, and Problem Management for assigned services.
* Enable corporate strategic initiatives as needed.
* Participate in continuous improvement efforts and meet/exceed SLAs and client satisfaction goals.
** Application platform technical requirements:
*** Strong knowledge and expertise in Windows system administration.
* Active Directory experience (plus).
* Linux administration experience (plus).
* Strong experience in cloud environments (Azure).
* Entra  (plus).
* On-premise and cloud deployment/upgrade experience.
* Expertise in Dev Sec Ops  practices and toolsets (Azure Dev Ops, Git Hub).
* Experience with AKS/Containers, Visual Studio, Git, and CI/CD pipelines (plus).
* Automation and scripting skills (Power Shell, Azure CLI, IaC templates).
* Software lifecycle management experience.
* Strong communication, troubleshooting, documentation, and time-management skills.
** Preferred

Skills:

*** Development lifecycle knowledge; prior development background (plus).
* Familiarity with C#, Python, or Java (plus).
* Secure coding and vulnerability management knowledge (plus).
* Networking fundamentals (firewall rules, etc.).
* AI skills (building and using agents, MCP).
* Continuous learning mindset to stay current with industry best practices.
** Integration Platform technical requirements:
*** Familiar with SAP systems, ETL concepts, and common database and application integrations.
* Ability and strong desire to be a technical leader and SME
* Basic understanding with common web communication protocols (HTTP/HTTPS, REST, SOAP, ODATA)
* Knowledge of common authentication methods and certificates (SSO, OAuth, SAML, Basic, Keypairs)
* Be comfortable learning and managing new technologies
* Aptitude to learn quickly
* Strong collaboration and communication skills
** Integration Platforms and Technologies
*** SAP Process Orchestration (i.e. SAP PI/PO)
* SAP Data Services  (i.e. BODS)
* SAP Business Technology Platform and Cloud Foundry
* SAP Cloud Platform Integration
* SAP API Management
* Azure Event Driven Architecture
* Azure Service Bus
* Azure Data Factory
* Globalscape SFTP
** Your

Skills:

**
* ** Cloud Computing:
** Ability to deploy, manage, and optimize services in cloud environments (primarily Azure), including service reliability, security compliance, and support of hybrid on‑prem/cloud systems.
* ** Integration Services:
**…