Broadband Service Technician

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the

A Day in the Life of the Broadband Service Technician:

• Perform residential install, service/repair, and disconnects* (data, video, phone) on customer premises according to organizational standards and specs

• Assist supervisors and technicians with escalations and specialized work orders, providing technical expertise either onsite or post install/trouble-call to technicians who experienced unique technical obstacles.

• Perform additional preventative maintenance measures as directed by Technical Operations Leadership in conjunction with Broadband Network Technicians (will vary by region/market)

• Participate in emergency restoration as directed by Technical Operations Leadership in conjunction with Broadband Network Technicians (will vary by region/market)

• Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors

• Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.

• Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction

• Operate company vehicle in safe and responsible manner

• Participation in a 24/7 on-call rotation

• Other duties as assigned

What You Bring to the Table:

• Education:
  
  High school diploma or equivalent

• Experience:
  
  6+ months satisfactory metrics OR 2-3 years as a telecommunications technician

• Maintain satisfactory driving record and have a valid driver's license

• Ability to differentiate and effectively communicate to customers advanced phone/IP

• Knowledge of Ladder;
  Hand or Power Tools

• Customer Service

• Communication (verbal, written)

• Basic Computer Skills

• Aptitude to learn to skills

• Problem solving

• Time Management

• Teamwork

• Working independently

The base pay in Texas for this position is $20.00 - $36.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

It is specific to Texas and may not be applicable to other locations.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation:
  Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave:
  Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Emp…