Field Service Technician - Utilities

Join to apply for the Field Service Technician I - Utilities role at Ring Power Cat
.

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.

• Attends and successfully completes required technician training classes.
• Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
• Diagnose and perform designated repairs on customer or company owned equipment including mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Inspects components to insure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Monitors job expenses versus repair estimates and ensures that the supervisor aware of any cost overrun, prior to the job being completed.
• Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Trains and/or mentors others in department. Assumes supervisor's position temporarily, as necessary.
• Performs other duties as assigned.

• Safety - fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Job Specific Skills - Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources.
• Communication - Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred.
• Information Gathering - Checks all appropriate sources in identifying the information needed for analysis and decision making.
• Takes Initiative - Takes appropriate action to resolve issues without requiring direction, seeks out others involved in a situation to learn their perspectives.
• Results Oriented - Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations.
li
Adaptability - Adapts to changing business needs, conditions, and work responsibilities.
• Credibility - Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments.
• Personal Development - Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the southeastern United States through dedication to the mission of customer service. We continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Formal Education - High School diploma or GED

Experience - 5-6 years

Required Credentials

• Valid Driver's License.
• Successfully completed all required training curriculum to be designated Service Field Tech I.
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Not Required But Highly Desired Criteria

• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Updating of Knowledge - Job requirements frequently change requiring re-training once or more per year.

Problem Solving - Job requires complex problem solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions.

Creativity - Job requires creativity as part of carrying out daily activities. New approaches are encouraged.

Autonomy - Job is not normally monitored, but overall objectives are clearly defined.