Shelter Manager_NE-TX_-Lodge

Overview

Posted Friday, November 14, 2025 at 5:00 AM

Job Summary: Plans, directs, and supervises the work of volunteers, community service clients and assigned staff; assists residents staying in the Corps shelter overnight and during the day; performs client intake procedures and prepares client intake records; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records including HMIS and logs containing pertinent information;

ensures that facility is maintained in a neat and proper order.

Note: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Supervisory Responsibilities (30%)

• Plans, directs, and supervises the work of the Volunteers, Community Service work and assigned staff; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; assists with both conducting performance evaluations and providing hiring/firing recommendations.

Housekeeping and Food Inventory Responsibilities (30%)

• Assigns daily cooking, cleaning, and maintenance chores to clients/staff and ensures completion of such; works as needed, participates in the cleaning and maintenance of facilities; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.).
• Approves purchases of food supplies; monitors expenditures ensuring compliance with budget constraints.
• Maintains an adequate level of food and supplies inventory; prepares inventory records and ensures accountability, security, and inspection of inventory items; travels to stores to purchase and pick up donated food supplies when needed;
  Coordinates with Montgomery County Food Bank in regards to supplies and inventory.

Client Intake and Security Responsibilities (25%)

• Answers telephone and responds to questions regarding the shelter operations.
• Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake cards; prepares and maintains resident roster; handles and monitors the security and accuracy of any monies received from clients.
• Orients new clients to the program and prepares HMIS case records to facilitate case management; records daily statistics.
• Oversees meal times; oversees showers times, assigns bed numbers; distributes towels, linens and personal hygiene items; secures and distributes client medications as required.
• Administers client sexual offender checks, Breathalyzer testing, and drug testing of clients as needed.
• Receives, receipts, and processes money order payments for rent and updates intake cards as needed; obtains client signature on necessary forms including house rules and regulations; prepares, tallies, and balances money orders with receipts; drops the payments daily into the drop box.
• Inputs client information into HMIS accurately and in accordance with established HMIS and ESG requirements and updates client files as needed; obtains client signature on forms as well as house rules and regulations; when required works with Montgomery Community Development concerning computer data collection.

Program Responsibilities (15%)

• Creates and leads Celebrate Recovery programs, a recovery program based on Biblical principles, Christian fellowship, and the celebrations of God's healing power to be conducted at the corps one evening per week in coordination with the corps officers.
• Organizes and, when needed, connects with capable experienced volunteers to lead small step groups.
• Networks with rehabilitation centers, preferably Houston Harbor Light and ARC and others, as the need arises.
• Encourages Celebrate Recovery participants to attend other Celebrate Recovery meetings during the week. Helps to recruit the appropriate type of volunteer drivers to transport clients to community-held CR meetings.

Other Responsibilities:

• Belongs to the corps leadership team, along with at least the corps officers, office manager, and social service manager.
• Refers shelter clients to Ann Place agency and follows up with Ann Place agency to ensure clients are attending meetings.
• Coordinates HMIS training with staff and the Homeless Coalition.
• Represents the Corps as the EDS coordinator under close communications with the corps officer and records EDS stats for the corps person, who enters monthly statistical reports. Encouraged to personally take FEMA disaster training courses.
• Performs other duties as assigned.

Materials and Equipment:

• General Office Equipment Intercom System General Cleaning Equipment
• General Maintenance Equipment

Knowledge, Skills…