Back-End Dept Supervisor

Department Supervisor – Front-End / Back-End Operations

Location:

Dallas, TX (or specify location)

• Team Leadership:
  Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department.
• Participates in interviews and provides input into selection decisions for new associates in assigned area.
• Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary.
• Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed.
• Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities.
• Empowers others to make decisions while providing guidance when necessary.
• Provides recognition for accomplishing goals and demonstrating effective behaviors.
• Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback.
• Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR.
• Operational Excellence:
  Empowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales.
• Monitors and drives team to achievement of key operational performance metrics.
• Identifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner.
• Responds quickly and effectively to unexpected events (e.g., callouts/no-shows, unscheduled deliveries) by reprioritizing tasks.
• Monitors the use of store power equipment, ensuring that it operates safely at all times and addressing any violations with associates.
• Maintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity.
• Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.
• Continuous Operational Improvement:
  Recommends operational strategies to reduce unproductive time, waste or product loss and encourages team to do the same.
• Analyzes operational activities and determines ways to reduce the impact on the customer.
• Self Leadership:
  Seeks performance feedback from others and pursues self-development opportunities.
• Proactively builds and maintains collaborative relationships with cross-functional partners.
• Sets an example for others by adapting quickly and effectively to work challenges and organizational change.
• Responsibilities Specific to the Front-End Department Supervisor:
  Oversees and drives efficiencies in front-end operational activities (e.g., check outs, returns, overrides, till audits, PUIS Desk or product staging for pickup in store, etc.).
• Drives excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concerns.
• Ensures that the appropriate headcount is allocated in each check-out and administrative area (e.g., Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier posts, PUIS Desk, Money Room).
• Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans.
• Monitors Customer Service desk activity, supporting when needed.
• Performs payroll closeout process.
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned.
• Responsibilities Specific to the Back-End and Night Operations Department Supervisor:
  Oversees and drives efficiencies in back-end operational activities (e.g., receiving and stocking inventory, assembling product,…