Customer Accountant

Customer Accountant Edinburgh (Hybrid)
We are currently partnering with a growing and well-established business in Edinburgh that's looking to appoint a Customer Accountant to join their team.

This is an excellent opportunity for someone with a background in accounting or bookkeeping who enjoys working closely with people and is looking to step into a more client-facing, varied role.

The Role You'll be joining a collaborative and supportive team, using your finance knowledge to deliver a high level of service to customers while helping them navigate accounting processes and systems.

This role offers a strong mix of finance, problem-solving and customer interaction, making it ideal for someone who enjoys working beyond purely transactional tasks.

Key responsibilities:

Acting as the first point of contact for customer queries via phone, email and live chat Supporting users with queries relating to accounting processes, transactions and system usage

Delivering training and guidance to both new and existing customers

Proactively reaching out to customers to provide support and improve overall experience

Troubleshooting issues and providing clear, practical solutions

Assisting internal teams with testing new features and system updates

Building strong relationships with customers and acting as a trusted point of contact

About You To be successful in this role, you'll be someone who combines strong finance knowledge with excellent communication skills.

Key requirements:

2-3+ years' experience in an accounting, bookkeeping or transactional finance role Exposure to areas such as VAT, payroll processes and general ledger activityA solid understanding of core accounting principles and financial processes

Strong IT skills, with experience using accounting software (e.g. Sage, Xero or similar)
Confident communicator, able to explain financial concepts clearly to non-finance individualsA proactive, solutions-focused mindset with strong attention to detail

Why apply?

Opportunity to move into a more client-facing and varied finance role

Join a supportive and collaborative team environment

Strong focus on training, development and progression

Hybrid working model with a good work-life balance

Competitive salary and benefits package

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