Head of Operational Development, CIB

End Date Wednesday 16 September 2026

Salary Range0 - 0

We support flexible working –  for more information on flexible working options

Flexible Working Options Hybrid Working, Job Share

Job Description Summary .

Job Description

JOB TITLE:

Head of Operational Development, CIBSALARY:
CompetitiveLOCATIONS:
Birmingham / Edinburgh

HOURS:

Full-time WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What You'll Be Doing Within Corporate & Institutional Banking, Client Operations and Market Operations are on an ambitious journey to become a market-leading Operations function, delivering excellent outcomes for clients, colleagues and the business.

As Head of Operational Development, you'll play a critical leadership role in shaping the future capability of Operations across Markets, Lending and Trade. Reporting directly to the CIB Chief Operating Officer, this high-profile role brings together operational planning, performance, control, process excellence, automation and AI readiness into a single development agenda.

This is an opportunity to shape how Operations evolves to support future growth, helping define the operating model, ways of working and capabilities required for the next phase of transformation.

You'll translate strategic priorities into operational delivery, building a roadmap for sustainable growth and transformation and ensuring change lands safely, sustainably and king across Operations leadership, Product, Coverage, Change, Technology, Engineering, Data and Group partners, you'll help identify where processes can be simplified, automated, re-designed or scaled to improve client outcomes, productivity, resilience and long-term growth.

This role requires an enterprise leader who can work across complex products, geographies, customer journeys and operational functions, translating insight into execution to deliver measurable outcomes across the  this role, you’ll:

Operations Development Strategy:
Shape and lead the Operations development agenda, building a single roadmap across operational excellence, workforce planning, performance, process intelligence, automation and AI-enabled capability to deliver against productivity and efficiency targets.

Capacity, Demand & Workforce Planning:
Develop the operating model, forecasting and workforce planning capability needed to support growth, productivity improvement, offshoring opportunities and long-term operational resilience.

Performance & Productivity:
Own and enhance the Operations performance framework, building meaningful MI, scorecards and insights that enable leaders to understand operational health, identify productivity opportunities and track delivery against strategic outcomes.

Process Excellence & Intelligence:
Lead the development of process mapping, process mining and operational intelligence capability, creating a clearer view of end-to-end processes and identifying where simplification, automation or re-design could deliver the greatest benefit.

Transformation Delivery & Benefit Realisation:
Translate strategic investment and in-house initiatives into operational delivery, ensuring change is prioritised, implemented effectively and embedded into day-to-day operations, with clear benefits tracking and sustained value realisation.

Automation, Robotics & Power Apps:
Partner with the platform teams as they develop and scale automation capabilities, helping embed Robotics, Power Apps and PEGA solutions that drive efficiency, reduce manual effort and support operational transformation.

AI Readiness & Data-led Operations:
Lead Operations readiness for AI and advanced analytics, helping identify, prioritise and safely integrate use cases that improve client outcomes, operational performance and colleague experience.

Operational Control & Governance:
Ensure operational development is delivered with strong governance, control-by-design and risk management, supporting resilience, regulatory confidence and effective…