LF) Assistant Service Delivery Manager

Position: 256446 (LF) Assistant Service Delivery Manager
Assistant Service Delivery ManagerNHS Lothian Pharmacy & Medicines Service1 post based at Royal Infirmary of Edinburgh, 1 post based at Western General Hospital Band 6 | 2.0 WTE | 36 Hours | Permanent(including weekend and public holiday commitment)
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Please note:

we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

This post requires the post holder to have a PVG Scheme membership/record. If the post holder is not a current PVG member for the required regulatory group (i.e. child and/or adult) then an application will need to be made to Disclosure Scotland and deemed satisfactory before they can begin in post.

Are you an experienced operational leader who thrives in a dynamic environment and is passionate about supporting the delivery of high-quality healthcare services?

We are seeking two motivated and proactive individuals to join NHS Lothian's Pharmacy & Medicines Service as Assistant Service Delivery Managers within the Enterprise Operations portfolio. This is an exciting opportunity to play a key role in ensuring the smooth, safe and effective operational delivery of pharmacy services across NHS Lothian Hospital Sites. Base locations will be the Royal Infirmary of Edinburgh or Western General Hospital.

As Assistant Service Delivery Manager, you will provide visible operational leadership across designated pharmacy sites, acting as the first point of contact for non-clinical operational matters. Working closely with the Service Delivery Manager and wider leadership team, you will help coordinate business support functions, workforce planning, governance activities and service improvement initiatives to support consistent service delivery across all settings.

The role offers a diverse portfolio of responsibilities, including:

Operational leadership and coordination of pharmacy services across multiple sites.

Workforce planning, rota management and service resilience.

Management of business support functions spanning HR, finance, administration and performance reporting.

Governance, risk management, Health & Safety and compliance activities.

Service improvement, operational performance monitoring and implementation of standardised processes.

Supporting digital readiness and implementation of new systems and technologies.

You will work closely with clinical and operational colleagues to resolve day-to-day challenges, develop solutions to service pressures, and contribute to the continued development of NHS…