Network Engineer

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

Connect with a career that matters, and help us build a safer future.

Department Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Join our Shared Platform services team as a Network Engineer, where you will be instrumental in the planning, designing and implementation of new networking solutions all whilst providing critical support for existing infrastructure. These solutions have multiple products deemed as critical national infrastructure and operate on an Infrastructure-as-a-Service (IaaS) platform.

Job Description This role is primarily remote, with travel to UK locations. This may extend to international locations also.

About the Products You Will Support:

Guardian is a call taking & dispatching platform used by emergency service operators across the UK & Europe. We help 999 or 101 operators answer calls from the public and dispatch out nearby responders, enabling the right response when every second counts, and ultimately helping our customers save lives.

Pronto is a digital notebook service providing front line police officers with access to national systems to obtain information quickly and efficiently when working within their communities. Pronto also allows for digital evidence collection which can be used as evidence in juridical processes, location services for fast dispatching of officers, and a range of many other tools to aid in an officers day to day activities.

Our Team Structure:

Our team is structured into distinct streams: networking, virtualisation, and Infrastructure. These teams collaborate closely to manage all facets of the infrastructure. Our primary goal is to provide optimal service for the hosted products and, ultimately, for our customers who are dedicated to protecting our communities.

The infrastructure is going through rapid changes in every aspect over the next year. You will succeed in this role if you are a person who wants to learn new technologies in a fast paced environment, have a willingness to get involved with different projects all whilst maintaining the  demanding Service Level Agreements  of our existing hosted solutions.

Operational Responsibilities:

Manage and support networking operations across multiple Motorola sites and customers remote sites. Maintaining the firewall rules, routing policies, NAT and security objects across multiple different technologies.

Design, Review & Maintain network documentation and topology diagrams.

Work with third party vendors to troubleshoot outages / circuits faults etc.

Participating in an on-call rotation (begins after 6 months of service)
Conduct capacity planning, performance tuning and optimisation.

Ensure compliance with security policies and regulatory requirements from a public sector perspective, such as ISO 27001, Cyber Essentials and NCSC Security best practices.

Travel to any of our internal or customer sites as necessary, these are currently all located in the UK but may entail international travel.

Support the Incident Management team in ensuring efficient delivery and resolution of incidents and problems with a solution.

Continuous personal and professional development in keeping abreast of emerging industry and technological trends and threats.

Basic Requirements Core Requirements:3 years minimum experience in a similar role.…