Medical Receptionist

About Ortho Virginia

At Ortho Virginia, we are proud to be the largest orthopedic and therapy care provider in the Commonwealth. Our strength lies in our people—dedicated professionals who work collaboratively to deliver high-quality, patient-centered care. We are committed to fostering professional development and providing a dynamic, team-oriented work environment.

• Medical Receptionist
• Full-Time
• 2 pm – 10 pm, Monday – Friday

• Collaborative, Team‑Oriented Environment:
  Work alongside a supportive team that values your expertise and contributions.
• Outstanding Benefits Package:
  Enjoy competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), and a generous 401(k).

The Medical Receptionist serves as the first point of contact for patients and visitors and performs administrative duties, monitors office procedures, resolves problems, and assists with office operations. The position may also be responsible for insurance verifications/authorizations, patient scheduling, and working with the clinic director to ensure smooth operations.

• Maintain the registration desk, answer phone lines, and schedule appointments.
• Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co‑pays.
• Provide administrative support to providers as needed (e.g., filing, distributing dictation).
• Provide general office assistance including purchasing of office supplies and maintenance of office equipment.
• Coordinate with billing office on collections and balancing payments.
• Serve as liaison between patients and the clinical staff and work toward ensuring efficiency and excellent customer service.
• Adhere to established procedures for appointment scheduling, intake, and record‑keeping for all patients.
• Collect appropriate copays, payments on accounts, and payments for cash and carry supplies and accurately post to patient’s account.
• Communicate with providers, medical assistants, financial counselors, patient resource coordinators, and other support staff as needed.
• Demonstrate sound knowledge of insurance plan participation and ensure appropriate processing of insurance information.
• Manage telephone, fax, and e‑mail requests in a timely and organized manner to ensure effective communication and excellent customer service.
• Ability to work flexible schedules to meet clinic needs.

• Must be able to multi‑task with a strong sense of responsibility and initiative.
• Strong written and verbal communication and interpersonal skills.
• Exceptional customer service skills and focus.
• Must be comfortable assessing situations and resolving or escalating as required.
• Able to establish and maintain effective working relationships with patients, staff, payers, and team members.
• Strong working knowledge of insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits, and appeal processes.
• Must be able to understand and explain most insurance and billing questions as they pertain to the patient.

• High school diploma or equivalent.
• One year of relevant office experience; medical office experience preferred.
• Basic knowledge of Microsoft Office; typing speed of at least 35 WPM with high accuracy.

This organization participates in E‑Verify. Esta organización participa en E‑Verify.

Equal Opportunity Employer – Minorities/Women/Protected Veterans/Disabled