Host, Hospitality ​/ Hotel ​/ Catering, Customer Service Rep

Role

Purpose:

Overall, the role of a host or hostess at Uptown Alley is vital to creating a positive first impression, managing guest flow, and facilitating an enjoyable dining experience for guests. Their responsibilities encompass various tasks aimed at ensuring efficient operations and exceptional customer service in the front-of-house.

• Strategic and Financial Responsibilities
• Upselling Opportunities
• Table Optimization
• Operational Responsibilities
• Waitlist Management
• Reservation Management
• Efficiency and Resource Allocation
• Customer Service Responsibilities
• Customer Retention
• Feedback and Improvement

• Certifications in food safety and sanitation, such as Serv Safe or Safe Food Handling
• High School Diploma or Equivalent
• Physical Stamina and Endurance - ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment

• Desirable - Previous experience in a high volume restaurant

• Customer Service Skills
• Communication Skills
• Organizational Skills
• Desirable - Problem-Solving Skills
• Technological Proficiency
• Guest Management Systems
• Desirable - POS Systems

• Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.

• English
• Desirable - Spanish

Department:
Operations/Culinary

Location:

On-Site

Travel Required:

No Working Pattern:
Monday-Friday, Weekends, Nights, Holidays

Reports To:

General Manager/AGM Collaborates With:
Management team, Administrative support Supports & Engages With: FOH, BOH