Assistant General Manager
Listed on 2025-12-04
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Management
Operations Manager, Hotel Management
Benefits:
Fun and Exciting Work Environment
Culture & Community - engaging team events, monthly team recognition
401k, Roth IRA
Financial Security - competitive salary, incentive bonus structure
Generous Paid Time Off Policies
Work-Life Balance - Flexible working schedule
Paid Parental Leave
Health & Wellbeing - company sponsored health and vision insurance
Professional Development
RolePurpose:
The purpose of the Assistant General Manager is to assist the General Manager in driving operational excellence throughout all functions within the venue.
Key Responsibilities:Strategic and Financial Management
Develop and implement business strategies to ensure the FEC operates efficiently as well as profitably.
Assists in overseeing budgeting, forecasting, and financial analysis.
Regularly provide reports to the General Manager about the performance of the business.
Analyze data to assess operational performance and identify areas for improvement.
Operational Management
Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction.
Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff.
Supervise the maintenance and cleanliness of the facility.
Assist in negotiating contracts with vendors and suppliers.
Oversee the ordering and management of inventory
Staff Management
Hire, train, and develop staff, ensuring they provide exceptional service.
Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development.
Handle disciplinary actions when necessary.
Foster a team-oriented, positive work environment.
Main driving force in professional development of Manager Assistants.
Customer Service
Ensure guest satisfaction by addressing and resolving complaints promptly.
Monitor customer feedback and use insight to improve service quality and experience.
Develop and oversee loyalty and rewards programs to encourage repeat business.
Education &Qualifications:
High school or GED equivalent.
Must be 21 years old.
Must be able to work up to fifty hours per week.
Able to lift up to 50 lbs, Able to stand for long periods of time.
Desirable - AA or BA in business management or relevant discipline.
Experience:Minimum 2-7 years experience with an FEC or restaurant in a managerial or leadership position.
Experience in a high-volume environment.
Desirable - Previous experience in a senior management role at an FEC or restaurant
Skills &Competencies:
Excellent verbal and written communication skills
Time management skills
Leadership skills
Meticulous attention to detail
Desirable - Basic understanding of financial analysis and budget management. Familiarity with the latest entertainment trends and technology.
Technological ProficiencyBasic working knowledge of our Customer Relationship Management (CRM) Software
Working knowledge of our Reservation and booking software.
Working knowledge of our Point-of-Sale (POS) System
Intermediate skills with Microsoft office, and Windows based PCs
Intermediate payroll and HRIS platform understanding
Desirable - Social media proficiency
Personal Qualities:Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor.
Languages:English
Desirable - Spanish
Department:
Operations
Location:
On-Site
Travel Required:
Occasionally Type:
Full-Time Working Pattern:
Monday-Friday, Weekends, Nights, Holidays
Reports To:
General Manager Collaborates With:
Human Resources, Sales and Marketing, Payroll, Administrative Support Teams Supports & Engages With:
Manager Assistants, FOH, BOH, Guests
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