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Service​/Workshop​/Aftersales Manager

Job in Midrand, Gauteng, South Africa
Listing for: Hedz Recruitment Specialists
Full Time position
Listed on 2026-01-25
Job specializations:
  • Automotive
    Operations Manager
  • Management
    Program / Project Manager, Operations Manager
Job Description & How to Apply Below
Position: Service / Workshop / Aftersales Manager

About the job Service / Workshop / Aftersales Manager

Our client a high volume Dealership requires the services of a Workshop Service Manager for the Gauteng area.

The successful candidate must have experience in the below:

  • At least 5 years experience as a Workshop / Service Manager with a reputable brand at dealership level.
  • Strong Customer-Facing Skills
  • Skilled at marketing and accounting.
  • Must bebusiness-oriented personality
  • Strong Written and Verbal Communication
  • Knowledge of factory standards and audits
  • Creative Problem-Solving
  • Technical / Mechanical aptitude
  • Strong knowledge of workshop
Duties
  • Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability
  • Ensure delivery of customers vehicles on time
  • Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics
  • Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed
  • Maintain a high level of customer satisfaction in all automotive service capacities to increase retention and referrals
  • Oversee all day-to-day job duties within the automotive service department with a focus on high employee and customer morale
  • Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance records

Salary:
Basic R 40 000 - R 50 000 monthly (Negotiable) + Benefits

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Position Requirements
5+ Years work experience
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