Claims Non Motor Advisor

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when t's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

A Non-Motor Claims Adviser captures, validates and finalises contents and other various claims from client. Our Advisers within the Non-Motor Claims Department are committed to providing MiWay clients with awesome service and to making their experience enjoyable, easy and convenient. Demonstrating an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist the customer.

Minimum Requirements

Minimum Qualification Required

Grade 12/Standard 10/NQF4

Minimum Experience

At least 1 year experience in a short-term insurance industry

Previous call center experience with an above average performance track record

Deliverables include, but will not be limited to

Capture/Register claims on systems

Handle administration and follow ups concerning claims.

Liaise with clients, service providers & assessors.

Handle and resolve queries from clients/service providers.

Validate claims within turnaround time.

Handling and resolving queries and problems from clients and service providers.

Payment of claims and invoices from service providers within specific turnaround times

Conduct all the above to the required performance and quality standards that are in place.

Competencies Required

Excellent administration and organisational skills

Excellent interpersonal and communication skills (verbal and written)

Self disciplined and self motivated

Problem solving/initiative

Negotiating

Tenacity and resilience

Be an analytical thinker with an investigative instinct

Customer service oriented

Deadline and results oriented

Attention to detail

Takes ownership and responsibility

Adaptability

Conflict handling attitude

Knowledge and Skills

Customer Service Team Support Administration Quality , compliance and accreditation

Personal Attributes

Communicates effectively - Contributing dependently

Decision quality - Contributing dependently

Action orientated - Contributing dependently

Optimises work processes - Contributing dependently

Core Competencies

Cultivates innovation - Contributing dependently

Customer focus - Contributing dependently

Collaborates - Contributing dependently

Being resilient - Contributing dependently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.