Front Counter Clerk

Job Purpose:

Providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner. Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate client. Strive to provide customers with the best experience possible and work to solve problems quickly. Assisting service front counter with book in as well as book out of jobs in customer stores as requested where needed.

• Accountabilities include, but not limited to:
• Accuracy in all areas of book in page with full fault description, spelling, fault categories, POP's and passwords.
• To ensure that all units are assessed for physical damages and that all accessories are noted on all job cards.
• Ensure accurate returning of customer repaired goods to customer collecting (where required)
• To attach all job cards to completed jobs portal on studio on a daily basis.
• Escalate unresolved customer querie4s to Technical Supervisor or Manager.
• Ensure quick and effective repairs on DOA's and quick repairs.

• Accountabilities include, but are not limited to:
• Wearing of PPE clothing on a weekly basis.
• Keep work areas clean at all times.

• Matric
• A+ or technical qualification an advantage
• 1 year administrative/reception experience

• Basic knowledge of general administrative processes
• Good knowledge of facility layout
• Good communication
• Good people skills