AssureCloud Client Solutions Coordinator at SafetySA

Assure Cloud Client Solutions Coordinator, Midrand at SafetySA July, 2026 | My Job Mag  with SafetySA July, 2026.

• Position / opportunity: Assure Cloud Client Solutions Coordinator, Midrand at SafetySA July, 2026 | My Job Mag
• Organization: SafetySA July, 2026
• Country / coverage: South Africa
• Location: South Africa
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Agriculture
• Compensation: Not specified
• Duration: Not specified
• Start date:
• Final date to receive applications: Jul 31, 2026

Purpose:

The Client Solutions Coordinator supports the delivery of high-quality client service and operational excellence within the Food Safety Inspections business. This role is responsible for coordinating client information, supporting service delivery processes, and ensuring that client interactions are handled efficiently and professionally. The position plays a key part in enhancing customer experience, improving data accuracy, supporting system and portal functionality, and ensuring smooth coordination between clients, account managers, and internal teams.

• Client Service & Support:
  Provide day-to-day support to clients, ensuring timely resolution of queries and requests.
• Assist in maintaining strong client relationships through effective communication and service delivery.
• Support the Client Solutions Manager in implementing client service strategies and improvements.
• Data & System Coordination:
  Maintain and update client profiles, audit protocols, and site information on internal systems.
• Ensure data accuracy across platforms and resolve discrepancies where required.
• Upload and manage updates to the audit system in line with operational requirements.
• Operational & Administrative Coordination:
  Provide coordination support to the Food Safety Account Managers and broader operations team.
• Assist in tracking service delivery metrics and identifying areas for improvement.
• Support general administrative functions to ensure smooth day-to-day operations.
• Client Training & Engagement:
  Assist in training clients on system/portal usage.
• Support the update and maintenance of training materials and user guides.
• Participate in initiatives aimed at improving client understanding and engagement.

• Bachelor's degree in Business Administration, Food Safety, Retail Management, or a related field.
• Additional qualification in Project Management or Customer Relationship Management (CRM) advantageous.
• Experience:
  
  1-2 years' experience in a customer service, client support, or coordination role.
• Exposure to food safety, retail, or service-driven environments – advantageous.
• Basic experience with project coordination or service delivery processes.
• Minimum 2 years' experience working with IT systems, client portals, CRM platforms, databases, or other business applications.
• Experience providing user support, system administration, system coordination, or client training on software platforms.
• Skills:
  
  Strong communication and interpersonal skills.
• High attention to detail and accuracy.
• Organised with the ability to manage multiple tasks.
• Problem-solving mindset with a proactive approach.
• Ability to interpret basic data and support reporting.
• Strong coordination and stakeholder management ability.
• Strong systems aptitude with the ability to learn, support, and troubleshoot business applications and client-facing platforms.
• Advanced computer literacy, including experience working with CRM systems, databases, web-based portals, and…
• Full Time