Corporate Customer Care Agent

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Position

Description:

Corporate Customer Care Agent

Position Number: 7524

Reference Number: 2027146

Introduction:
Business Unit:
Netstar

Location:

Midrand
Job Type: Fixed Term Contract

Netstar is seeking a customer-focused, proactive, and detail-oriented Corporate Customer Care Agent to join our Operations team. The successful incumbent will be responsible for providing exceptional support to both internal stakeholders and corporate/fleet customers by effectively managing customer queries, ensuring service excellence, and delivering accurate information across multiple communication channels.

This role requires strong problem-solving abilities, excellent communication skills, and a commitment to resolving customer concerns efficiently while maintaining high levels of customer satisfaction.

• Providing prompt and effective assistance with general and complex corporate/fleet customer queries.
• Monitoring fleet and unit health proactively to ensure uninterrupted service delivery.
• Maintaining service standards in line with company policies, procedures, and compliance requirements.
• Taking ownership of customer queries and driving resolution through to completion.
• Escalating unresolved matters through the appropriate channels while ensuring customer feedback is provided.
• Understanding customer requirements and recommending suitable solutions.
• Delivering accurate, reliable, and timely information to customers.
• Managing customer interactions professionally via telephone and email.
• Striving for first-contact resolution wherever possible.
• Providing regular updates to customers regarding outstanding queries.
• Supporting omni-channel customer engagement through effective management of both telephonic and email communications.
• Collaborating with internal teams, including Corporate/Fleet

• Matric / Grade 12 (Essential)
• Relevant tertiary qualification in Customer Service, Business Administration, or a related field (Advantageous)

• 1-2 years' experience in a customer service, customer support, or call centre environment.
• Experience handling both telephonic and email-based customer interactions.
• Experience working within a corporate or fleet environment will be advantageous.

• Strong verbal and written communication skills.
• Excellent customer service orientation.
• Effective problem-solving and analytical skills.
• Proficiency in Microsoft Office applications.
• Experience working with CRM systems.
• Ability to manage multiple customer queries simultaneously.

At Netstar, we are committed to delivering exceptional customer experiences through innovation, teamwork, and service excellence. This role offers the opportunity to work in a dynamic environment where you can contribute to meaningful customer outcomes while developing your professional skills within a leading organisation.