Learning Facilitator : Claims

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world.

Company values that every employee subscribes to are:
Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

• Craft and facilitate training that is practical, relevant, and engaging.
• Continuously assess training needs through insights from stakeholder interactions.
• Design and update blended learning solutions — from in-person sessions to digital content.
• Stay close to the business and proactively respond to changes in product, systems, or process.
• Collaborate with various departments to support strategic projects through training delivery.
• Maintain strong communication and follow‑up with stakeholders and training participants.
• Travel to broker sites when needed to conduct product and/or systems training, refresher training, and capability sessions.

• Grade 12/Standard 10/NQF 4
• A relevant HR/Training/Insurance Qualification (advantageous)
• A valid driver’s license and willingness to travel

• Minimum 2 years of administrative experience
• Minimum 3 years in the Short‑Term Business Insurance environment
• Minimum 3 years in the Short‑Term Personal Lines environment
• Minimum 1 year coaching and training experience

• Strong knowledge of Miway products (Business Insurance and Personal Lines) and systems.
• Excellent facilitation, communication, and presentation skills.
• Solid planning, coordination, and administrative capabilities.
• Confident using MS Word, Excel, PowerPoint, and online learning tools.
• Flexible, self‑motivated, and results driven.
• A collaborative mindset with a positive and professional attitude.
• Analytical thinking and problem‑solving skills.
• Ability to manage multiple training projects and travel requirements.
• Well presented.

• Plan and deliver onboarding training and upskilling interventions.
• Ensure that all training delivered aligns with Miway and industry standards.
• Update and maintain learning materials in line with business changes.
• Partner with stakeholders to identify capability gaps and develop training to close them.
• Assess learner competence and provide feedback for development.
• Drive consistency and excellence in all training efforts.
• Support internal teams with training as needed across Business Units.
• Ensure trainee feedback is captured and reported for continuous improvement.

• Planning, designing, creating, and executing L and D programs aligned with business objectives to support the management team, ensuring they are outcomes‑based.
• Conducting audits and research to identify the best training delivery methods, including face‑to‑face, eLearning, and blended approaches.
• Facilitating end‑to‑end training as needed, utilising existing business resources.
• Staying updated with business changes and revising learning materials accordingly.
• Conducting refresher training as required.
• Sending regular updates on learning interventions to relevant…