Evaluations Clerk DC)

• Proper evaluation of returned products (condition, completeness etc)
• Assessing and categorising the product for a decision, sellable, repairable, RTV or disposal against company standard.
• Verification of the return’s documentation.
• Capture and maintain accurate records of all queries.
• Follow up on outstanding cases and provide regular feedback.
• Escalate unresolved issues where necessary.
• Prepare reports on returns trends and resolutions.
• Ensure compliance with company policies and procedures.

• Proper evaluation of returned products (condition, completeness etc)
• Assessing and categorising the product for a decision, sellable, repairable, RTV or disposal against company standard.
• Verification of the return’s documentation.
• Capture and maintain accurate records of all queries.
• Follow up on outstanding cases and provide regular feedback.
• Escalate unresolved issues where necessary.
• Prepare reports on returns trends and resolutions.
• Ensure compliance with company policies and procedures.
• Deliver excellent customer service at all times.

• Proper evaluation of returned products (condition, completeness etc)
• Assessing and categorising the product for a decision, sellable, repairable, RTV or disposal against company standard.
• Verification of the return’s documentation.
• Capture and maintain accurate records of all queries.
• Follow up on outstanding cases and provide regular feedback.
• Escalate unresolved issues where necessary.
• Prepare reports on returns trends and resolutions.
• Ensure compliance with company policies and procedures.
• Deliver excellent customer service at all times.

• Grade 12 (Matric).
• 1–2 years' customer service, administration, or call centre experience.
• Experience with in a Distribution Centre, logistics, or retail environment will be advantageous.

• Computer literacy (Microsoft Office).
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Good attention to detail and organisational skills.
• Ability to work under pressure and manage multiple queries simultaneously.

• Achieving Results – Is ‘results’ driven and achieves success by proactively tackling challenges
• Adhering to Standards – Ensures quality and compliance in the delivery of their work
• Continual Improvement – Actively seeks opportunities to continually improve processes
• Meeting Customer Expectations - Consistently delivers exceptional customer service
• Planning & Organising – Uses a structured approach to effectively manage tasks

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth.

Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

Our logistics team consists of transport and process managers, engineers, pickers, packers and hyster drivers who are responsible for organising the storage and distribution of goods. They ensure cost-effective and efficient last mile fulfilment and by working together they ensure everything runs smoothly.