Vodapay Fraud Consultant

Overview

The purpose of the role is to assist with the monitoring and investigation of fraud events as it pertains to Voda Pay Acquiring products and the Voda Pay Wallet

• Monitor transactions and fraud exceptions or alerts on regular basis dependent on the product type and association rules
• Provide daily reports on fraud monitoring and exception analysis
• Assist the fraud investigator in contacting customers, obtaining proof of transactional behaviour and where required report events to Vodacom Forensic investigators
• Assist the Team Lead Fraud in developing, testing and implementing fraud rules across product types
• Meeting daily SLA of attending and managing queries
• Process all new applications via Voda Pay and / or Voda Pay Vend daily
• Process all settlement queries as it pertains to Voda Pay and / or Voda Pay Vend daily
• Accuracy and delivering on stringent deadlines as it pertains to reporting and application capturing
• Response time and accuracy of resolving operational queries as it relates to the multiple products managed within the VPS business operations area
• Assisting with the settlement and balancing as well as operational support of VAS vendors

• Matric
• 1 to 3 years experience within a RSA Bank’s fraud department dealing with Merchant/Card/Cheque Account Fraud and fraud investigations
• Excellent analytical skills
• Attention to detail
• Diligence
• Reporting and Advanced PowerPoint / Excel skills
• Administrative Skills
• Problem Solving Skills
• Proactive and driven