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Collections Manager
Job in
Midrand, Gauteng, South Africa
Listed on 2026-02-18
Listing for:
Smith Garb and Associates CC
Full Time
position Listed on 2026-02-18
Job specializations:
-
Finance & Banking
Risk Manager/Analyst
Job Description & How to Apply Below
Role
Purpose:
The Collections Manager is responsible for recovering outstanding rental from customers, ensuring timely payments, reducing bad debt, and maintaining positive customer relationships. The role requires strong negotiation skills, attention to detail, and the ability to manage high-volume credit accounts in a structured and professional manner.
Key Responsibilities Credit Risk Management
- Identify alternative data sources to improve scoring accuracy
- Implement debi checks and other mechanisms to enhance collections
- Optimise customer onboarding and manage system integrations
- Develop and enforce company credit policies
- Oversee a call centre with high automation (bots, Whats App, email, SMS)
- Contact customers to collect outstanding payments
- Negotiate repayment arrangements, settlements, and plans
- Escalate high-risk or complex accounts
- Monitor accounts daily for overdue payments
- Reconcile accounts and resolve billing discrepancies
- Review credit limits and recommend adjustments
- Ensure all collections activities comply with regulations and internal policies
- Handle customer information confidentially and ethically
- Follow legal procedures for external collections or legal action
- Prepare daily, weekly, and monthly collections reports
- Analyse data and maintain dashboards and management reports
- Offer solutions to resolve payment challenges while protecting company interests
- Collaborate with internal teams (sales, finance, customer service) and external partners
- Bad debts written off remain below 12–15%
- Customers who never pay remain below 10%
- Fraudulent accounts remain below 5%
- Bachelor’s Degree or Diploma in Finance, Business Management, or relevant qualification, or equivalent experience
- 8–10 years’ experience in credit control and debt collection
- Proven experience optimising loan management systems and automating processes
- Strong understanding of relevant regulations
- Experience in retail credit, consumer lending, micro-lending, or FMCG collections
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