Junior Application Manager

Contract position

• Bachelors degree in Computer Science or related field required
• 3 years of experience as an application developer or computer programmer
• Strong project management skills and ability to work effectively with other departments.
• Experience working with databases, spreadsheets, and reports is preferred.
• 3 years of experience with Application Development and/or IT Support preferred

Responsibilities:

• Support the day-to-day operations of the current Servest Business Systems
• Support continued day to day operations of current third-party applications
• Knowledge and experience of Microsoft applications, including Office with focus on Excel
• 1st and 2nd Line support of business systems resolve any reported problems.
• Facilitating incidents (between customer and 3rd party vendors)
• To take ownership of user problems and be pro-active when dealing with user issues
• Respond to enquiries from clients and help them resolve any issues relating to Business Systems
• To escalate more complex calls to the relevant Systems Manager
• Assist setting up vendor meetings
• Assist the Head of Applications to build a better understanding of the application portfolio
• Assist the Head of Applications in understanding of the Servest business model and how applications can assist business