Product Tech Support Analyst; Telematics & Fitment Job Midrand area,Gauteng South Africa,IT/Tech

Position: Product Tech Support Analyst (Telematics & Fitment)

About Powerfleet

Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements.

Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent.

Purpose Of Job/Job Objective

Powerfleet has a vacancy for a Product Technical Support Consultant based in Midrand. The main responsibility of this role is to provide telephonic and written troubleshooting and support to Technicians and Fitment partners regarding unit fitment, including wiring, unit fault finding, hardware, functionality, installation, and software, and to all internal departments related to product functionality, features, and product operation, as well as customer complaints related to product operation.

Create, analyse, and provide insights on product operation, quality of fitment, and technology failures.

Essential Duties And Responsibilities

Support Fitment partners with Salesforce testing
Evaluate and advise technicians to ensure product fitment is correct and resolve any issues preventing the solution from being test and passed.
Advise technicians on fitment best practices related to installation, wiring, product placement, and securing of the hardware..
Create datasets to analyse and identify negative trends. Including but not limited to New fitments, product types, vehicle type, Fitment, fitment partners, technicians, area of installation.
Provide Product support and expertise on all Retail products to all internal department including hardware ,software and app functionality.
Identify system related issue affecting product testing.

Education And/or Work Experience Requirements

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers/ Fitment centres and technicians.
Strong telephonic communication skills.
Excellent Excel or Power BI computer proficiency, able to create and analyse large data set to provide intelligence.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
2 years’ experience troubleshooting hardware electronic products (preferable wireless type solutions), web based software and /or Smartphone apps
Automotive fitment experience
RF knowledge
Tracking product and fitment knowledge/experience
Video telematics experience
Matric is compulsory.

Hightlighted in bold is mandatory for this position

Powerfleet is committed to maintaining a diverse, equitable, and inclusive workplace where all individuals are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate or tolerate harassment on any protected basis under applicable laws in the countries where we operate, including characteristics such as race, ethnicity, nationality, religion, gender, gender identity or…