AI Transformation Lead

Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.

Adapt IT is a growing, multi-vertical software business backed by the global Volaris ecosystem. As part of our Group-wide digital evolution, we are driving a bold AI-led transformation agenda. We are seeking a hands-on AI Transformation Lead to turn strategy into execution — working directly with business units, product teams, and leadership to embed AI-powered ways of working that deliver measurable business impact.

This is not a theoretical strategy role — it is a practical, execution-focused leadership position responsible for enabling real change across the organisation.

• Translate Group AI strategy into actionable initiatives and business use cases
• Support business units in executing prioritised AI initiatives
• Drive value realisation through tracking, accountability, and measurable outcomes

• Embed AI-enabled ways of working within teams and daily operations
• Partner with BU leaders to integrate AI into planning, performance, and governance cycles
• Identify adoption barriers and implement targeted interventions (training, comms, workflow redesign)

• Implement and ope rationalise the AI operating model across the Group
• Guide teams on governance frameworks, policies, and delivery standards
• Ensure Responsible AI principles (privacy, security, fairness, transparency) are applied

• Support integration of AI capabilities into product roadmaps
• Collaborate with commercial teams to articulate AI-driven customer value
• Develop reusable AI accelerators to scale adoption across business units

• Define AI capability strategy: skills, roles, and workforce evolution
• Partner with Human Capital on upskilling and role redesign initiatives
• Build a network of AI Champions and communities of practice
• Collaborate with the Volaris AI ecosystem to leverage playbooks, tools, and best practices
• Align internal initiatives with global standards and innovations

• Lead cross-functional delivery of AI initiatives from concept to adoption
  
  Ensure effective tracking of scope, delivery, and business impact
  
  Institutionalise learnings and continuously improve transformation practices

• Support client-facing teams with AI advisory and solution positioning
• Enable consistent frameworks for assessing and driving customer AI adoption
• Align internal capabilities with external market opportunities

• Demonstrated progression of AI maturity across business units
• Measurable business value delivered (revenue, efficiency, productivity, CX)
• Well-defined and executed AI roadmap and use-case portfolio
• Embedded AI governance and operating model
• Strong adoption across teams and functions
• Clear capability development and workforce transformation plans

• 8–10 years’ experience in business or digital transformation roles
• Strong understanding of AI/ML and Generative AI in a business context
• Experience implementing operating models, governance, and change frameworks
• Background in technology or software environments (SaaS preferred)

• Lead a Group-wide AI transformation with executive visibility
• Work within a global AI ecosystem (Volaris)
• Deliver real, measurable business impact
• Help shape the future of AI-driven products, operations, and customer value