Support Consultant: Finance

Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally‑led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.

To provide support to clients on the functionality of the ITS Integrator suite of products. The incumbent is responsible for logging, investigation, and resolution of queries from the clients, to fulfil the contractual obligation to the clients as laid out in the SLA (Service Level Agreement).

• Investigate incidents relating to systems within the scope of control and assign to other departments where necessary.
• Maintain continuous communication with originators of incidents regarding their status and activity.
• Perform reconciliations for the subsystem in the scope of control.
• Recommend corrective actions after investigation.
• Participate in internal audits.
• Provide client support on the use of the ITS Integrator systems as per maintenance and service level agreements (SLA).
• Log incidents on the ticketing system in response to customer or internal reports.
• Monitor statutory regulation alignment of the system within scope of control.
• Responsible for the integration between sub‑systems allocated to the team and other ITS systems.

• Assistance with completion and signing of reports.
• Update of consolidated spreadsheet – internal Adapt IT.
• Track and trace tasks.
• Keep register of root causes.
• Assist client with quarterly forums and keep risk register log, managing it with assistance from relevant stakeholders.
• Liaise with Contract Management to ensure clients have current contracts and service orders.

• Adhere to published procedures and standards.
• Maintain records in accordance with published procedures.

• Or 3 years of experience on the related subsystem.

• Intermediate to advanced business process knowledge.
• Intermediate to advanced understanding of business principles.
• Intermediate to advanced knowledge of statutory legislation.
• Intermediate to advanced knowledge of the sector.
• Intermediate to advanced knowledge of the ERP systems function.
• Intermediate to advanced knowledge of different modules in the various suite of products.
• Continuous development of knowledge of software systems within scope of control.
• Continuous development of knowledge of business practices that are addressed by software systems within scope of control.

• Ability to perform medium to complex investigations.
• Mentoring and coaching skills.
• Ability to grasp business practices and recommend alternative solutions.
• Ability to create, compose and edit written materials.

• Proficient written and verbal communication skills.
• Proficient negotiation skills.

• Intermediate knowledge of PMISS (From Requisition s to Invoicing) – Including Finance iEnabler.