Onsite Application Support Engineer

Optasia is a fully enabled B2B2X financial technology platform covering scoring, financial decisioning, disbursement and collection. We are committed to enabling financial inclusion for all.
We are changing the world our way
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• Serve as technical L1 & L2 escalation point for troubleshooting application, system and network issues related to the Services provided by Optasia to the customer projects that you will be assigned to work on
• Take ownership of customer issues reported and seeing problems through to resolution within SLA target times
• Work on a stand‑by basis outside of standard working hours to cooperate with your counterparts when there is a need to deal with a system outage or system degradation
• Work with customer's and/or Optasia's internal technical teams to evaluate and solve technical problems and reduce duration of customer impact and/or loss of services during major incidents and outages
• Follow standard procedures for proper escalation of unresolved issues to the appropriate MNO and/or Optasia's teams
• Act as a Optasia local Single‑Point‑of‑Contact for Service Operations‑related matters and seek to accelerate progress of such matters
• Participate in the technical meetings where Optasia's presence is required by MNO
• Log and update the technical tickets properly to MNO's and/or Optasia's ticket logging system
• Proactively work to identify ways to improve and streamline processes

• Bachelor's Degree in computer science or similar
• 5+ years of working experience in a similar role
• Hands‑on experience with SQL and/or Postgres databases
• Hands‑on Linux & Networking experience is required
• Good written and verbal communication skills
• Diligence and attention to detail are also key skills along with ability to multi‑task and prioritize work appropriately
• Strong technical troubleshooting skills and problem solving. Demonstrated ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause
• Capable of understanding the technical aspects of complex systems
• Fluent in English

• Experience in monitoring, alerting, metrics systems (Nagios, Grafana, Kibana)
• Familiarity with containerization methodologies i.e. Docker
• Familiarity with Atlassian Jira and Confluence

Competitive remuneration package

Extra day off on your birthday

Performance-based bonus scheme

All the tech gear you need to work smart