IT Support and Systems Engineer

bolttech is a fast-growing global insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. Our vision is to connect people with more ways to protect the things they value.

Launched in 2020 in Singapore, bolttech’s 1,600+ team serve customers in 35+ markets across Asia, Europe, North America, and Africa. With international licenses, an extensive partner network, and leading-edge technology and product innovation capabilities, our ecosystem brings together insurers and distributors to make it easier for customers to get the right protection at the point of need.

Provide first and second line technical support to users, diagnose and resolve IT-related issues, manage service requests, and ensure a high level of customer satisfaction by maintaining effective communication and delivering timely solutions.

• Provide end-user IT support by diagnosing, troubleshooting and resolving hardware, software, network and system-related issues, ensuring minimal disruption to business operations.
• Maintain professional communication with end users, providing timely updates, managing expectations, and escalating issues to appropriate teams when necessary.
• Administer, monitor, and maintain network infrastructure devices, including switches, routers, wireless access points, and other network components, to ensure availability, security, and optimal performance.
• Install, configure, update, and support software applications on end-user devices while ensuring compliance with company standards, security policies, and licensing requirements.
• Create, maintain, and update technical and infrastructure documentation, including system configurations, procedures, network diagrams, and operational guidelines.
• Collaborate with internal teams and external vendors to resolve technical issues, implement improvements, and support infrastructure and business-related IT initiatives.
• Identify opportunities for process improvements, automation, and service optimization, contributing to the continuous enhancement of IT support services and user experience.
• Perform additional duties and responsibilities assigned by management, supporting departmental objectives and responding to evolving business needs.

…we expect you to be able to demonstrate the following key competencies:

• Customer Focus: Consistently delivers high-quality support by understanding user needs, providing timely solutions, and ensuring a positive end-user experience. Demonstrates a service-oriented mindset and maintains strong relationships with internal stakeholders.
• Communication: Communicates clearly and professionally with users, colleagues, vendors, and external partners. Provides accurate updates, manages expectations effectively, and translates technical information into understandable business language.
• Collaborative: Works effectively across local and global teams to resolve issues, share knowledge, and support business objectives. Builds positive working relationships and contributes to a culture of teamwork and continuous improvement.
• Adaptable: Responds positively to changing priorities, new technologies, and evolving business requirements. Remains effective under pressure and demonstrates flexibility when managing multiple tasks and competing demands.
• Literacy – Digi, Tech & Data: Demonstrates strong digital and technical capabilities, including the ability to administer and support workplace technologies, troubleshoot systems, understand infrastructure components, and apply technology solutions to business challenges.

• Practical knowledge of Microsoft Active Directory, Entra , Microsoft 365, and Exchange Online administration.
• Experience in administering and supporting Windows Server environments.
• Basic knowledge of virtualization technologies.
• Good understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, VLANs, and Wi-Fi.
• Experience in supporting and troubleshooting network infrastructure, including switches, routers, wireless networks, and firewall solutions.
• Basic…