Business Analyst; Sales and Distribution

Are you passionate about improving business processes and turning business requirements into practical technology solutions? This opportunity allows you to work at the intersection of business and IT, helping users get more value from SAP and driving continuous improvement across sales and distribution operations.

We are looking for a Business Analyst (Sales and Distribution) to support, enhance and optimise SAP Sales and Distribution (SD) functionality. You will work closely with business stakeholders, end users, technical consultants and IT teams to identify system improvements, document requirements and facilitate the successful implementation of solutions that deliver measurable business benefits.

The role combines SAP end-user support, business process analysis, reporting, project coordination and system enhancement. You will investigate user issues, translate business needs into functional specifications, coordinate testing and implementation, and help ensure that system changes are properly documented, adopted and supported. You will also contribute to user training, system compliance audits and the identification of opportunities to improve efficiency and productivity.

Our client is an established logistics organisation operating across a national footprint. With technology supporting its sales and distribution processes, the business requires a collaborative and analytical professional who can connect operational needs with effective IT solutions and build strong relationships across business units and technical teams.

• Provide SAP Sales and Distribution end-user support, resolving user queries and service requests within agreed service-level agreements.

• Investigate system issues, define problems clearly and coordinate with technical specialists and external consultants to resolve them.

• Work with business users, super users and the learning team to deliver system training and support the adoption of new functionality.

• Develop and maintain user training manuals, e-learning materials and supporting documentation.

• Identify opportunities to improve SAP functionality and business processes in collaboration with the Applications Manager and business stakeholders.

• Assess potential efficiencies and savings, contributing to business cases and return-on-investment calculations.

• Gather, analyse and document business requirements for system enhancements and implementation projects.

• Prepare scope definitions, functional specifications, process flow diagrams, project plans and related documentation.

• Liaise with developers, infrastructure teams, software suppliers and business representatives to coordinate implementation activities.

• Review technical specifications and ensure that proposed solutions meet business requirements before implementation.

• Coordinate solution testing, resolve issues before user acceptance testing and support successful implementation.

• Monitor project deliverables, timelines and agreed business outcomes.

• Provide post-implementation support and assess whether implemented solutions deliver the intended benefits.

• Assist with SAP user profile maintenance, access requests and user authorisation processes in line with risk and audit requirements.

• Conduct system compliance audits, identify non-compliance and highlight potential business risks.

• Recommend appropriate controls and elevate audit concerns to the Applications Manager.

• Develop, run, maintain and enhance SAP Sales and Distribution reports in response to business requirements.

• Apply SAP best practices and recommend improvements that support system performance and business efficiency.

• A degree in Information Technology, BCom or a relevant field.

• At least one to two years of experience in a relevant business function or information technology environment.

• Strong end-user knowledge of SAP Sales and Distribution, with demonstrated SAP SD and business process knowledge preferred.

• An understanding of business processes and the ability to analyse system-related requirements.

• Experience gathering, documenting and validating business requirements.

• The ability to prepare functional specifications, process flows and project documentation.

• Exposure to system enhancements, implementation projects, testing and continuous improvement initiatives.

• Strong problem-solving, logical thinking and analytical skills.

• Effective written and verbal communication, report writing and interpersonal skills.

• Good planning, organisation,…