Data Capturer: Client Services

Personal Lines Data Capturer:
Client Services

The role involves inbound and outbound telephonic communication with the client base, ensuring service quality exceeds expectations and establishing constructive relationships. Responsibilities include utilizing IT systems accurately, answering queries effectively, referring calls to appropriate departments when necessary, and providing accurate product information in line with standards and protocols.

• Grade 12 / Standard 10 / NQF 4

• Minimum 12 months call centre and administrative experience
• Computer literacy

• Quality oriented and organized
• Self‑disciplined and self‑motivated
• Analytical and desire to excel
• Active listening skills
• Problem‑solving skills and solution oriented
• Excellent administrative skills
• Good communication skills (verbal & written)
• Able to work flexible hours, customer focused
• Results and target driven
• Teamwork and professionalism
• Flexibility
• Ability to multi‑task and cope with pressure
• Excellent attendance record

• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation

• Communicates effectively – contributing dependently
• Decision quality – contributing dependently
• Action orientated – contributing dependently
• Optimises work processes – contributing dependently

• Cultivates innovation – contributing dependently
• Customer focus – contributing dependently
• Collaborates – contributing dependently
• Being resilient – contributing dependently
• Drives results – contributing dependently

Equal Opportunity Employer – we are committed to transformation and embracing diversity, ensuring an inclusive workforce reflective of societal demographics.