Retail Asset Manager

Key Responsibilities

Business Management

Manage a department of complex, concurrent workflows to optimise net income, improve operational efficiencies and reduce risk.

Review and audit operational processes and recommend improvements.

Collect data, analyse trends and implement mitigating actions to reduce risk.

Review the annual building budget and mid-year valuation budget in line with company strategy.

Oversee effective Asset Maintenance and Property Management teams, ensuring delivery against KPIs.

Focus on optimising utility recoveries and ensuring turnover rental is accurately paid.

Assist General Managers and Lease Administrators with lease amendments.

Ensure action items from meetings are addressed timeously.

Business Development

Implement strategies that support new business development.

Drive net income through management of departmental KPIs, including :

Minimising vacancies

Monitoring arrears

Managing portfolio expenses

Identifying opportunities to grow non‑GLA income

Prepare monthly reports on Net Operating Income (NOI).

Strategic Relationship Management

Build and maintain relationships within the Property industry and with key business stakeholders.

Maintain strong broker and tenant relationships.

Assist with the annual retailer roadshow.

Risk Management

Identify and manage business risk.

Ensure compliance with relevant Acts and internal governance frameworks.

Implement audit recommendations and ensure accountability.

Identify risks through financial monitoring.

Ensure latest leasing templates and documentation (e.g., hybrid leases, tenant criteria, service‑level agreements) are implemented.

Oversee updates to asset management and property documentation requirements.

Reporting

Attend relevant project and management meetings.

Collate information for reporting to Exco.

Monitor turnover / footcount and verify via approved systems.

Prepare portfolio summaries and KPIs.

Support mid‑year and annual building valuation processes.

Consolidate leasing drivers using bank or data tools.

Provide quarterly feedback on market insights and industry trends.

Human Capital

Self‑Development

Participate in learning and development aligned to a personal development plan.

Identify development needs and implement solutions to close gaps.

Embracing Company Culture

Demonstrate company values and behavioural standards.

Role Requirements

Qualifications

Relevant Degree in Business, Legal or Financial Management (NQF
7).

Experience

Five to seven years' Property Management experience in a similar role.

Key Competencies

Cross‑functional awareness

Business acumen

Strategic thinking

Property management expertise

Process and technological competence

Strong decision‑making ability

Stakeholder relationship management

Emotional intelligence

Collaboration and team leadership