Operations Manager

Reference

PTA
-CDW-1

Our Client is looking for a Training Operations Manager, located in Midrand.

Designing and implementing the Commercial Learning and Development (L&D) strategy. As a business partner to the Sales department, the Training Ops Manager aligns the L&D strategy with the overall business strategy.

• Manage the profitability and sustainable growth of the company's commercial training portfolio.
• Curate training programs for the Training Department, including ETQA programs (MICT SETA / discretionary) and Cloud professional programs.
• Ensure that all commercial training content is up to date, relevant, and complies with relevant regulatory requirements.
• Manage the training budget and resources, including trainers, materials, and equipment.
• Develop and maintain relationships with OEM account managers, ensuring the company maintains accreditation and status.
• Ensure training programs and materials meet the OEM's standards, and trainers are certified and authorized to provide training on the OEM's products or services.
• Take a leading role in implementing the commercial L&D strategy, ensuring delivery and content alignment with the business strategy.
• Proactively develop associates' commercial competencies and position the business for future success.
• Research and identify new business opportunities for the Training Department, including new markets, growth areas, trends, customers, partnerships, and products / services.
• Stay abreast of trends and changes in the business world, particularly within the ICT sector and the training arena.
• Identify new commercial training opportunities, develop proposals, and plans to secure new business.
• Ensure the internal Learning Management System (LMS) is user-friendly, efficient, and effective in maintaining training data and records.
• Ensure its capabilities meet client requirements.
• Manage the development of training materials and resources, working closely with subject matter experts and trainers.
• Ensure company compliance with SETA requirements for accreditation and that training programs meet the necessary standards.
• Provide expertise to the business in coaching and mentoring, self-development, best practice sharing, blended learning, and buddying.
• Develop, maintain, and grow relationships with commercial training client accounts.
• Evaluate the effectiveness of training programs using metrics and feedback from participants and stakeholders.
• Manage and support the training team.
• Develop and implement policies and procedures related to commercial training and development.
• Participate in the development and implementation of learning technologies, including learning management systems and e-learning platforms.
• Keep the sales team up to date on training portfolios.
• Provide technical support to clients and participants regarding training and development.

Possess knowledge of contract / proposal drafting.

Laptop and mouse, Open office set up, Rotating telephone, Telephone application.

Grade 12, Bachelor's degree in a relevant field such as Education, Business Administration, or a related discipline. Certification or training in instructional design, adult learning, or related areas is preferred but not mandatory.

A minimum of 5 years of experience in training and development in the ICT consulting industry. At least 1 year of experience in a management or supervisory role.

Microsoft Dynamics, Microsoft suite.