Associate, Quality Management Systems Advocate

The QMS Advocate is responsible for supporting the implementation, maintenance, monitoring, and continuous improvement of the Quality Management System (QMS). The role promotes compliance with quality standards, governance requirements, and operational processes while fostering a culture of continuous improvement and customer-centric excellence.

The incumbent works closely with operational teams to ensure quality requirements are understood, embedded, and consistently applied across the business.

• Support the maintenance of the QMS framework, processes, policies, and procedures.
• Ensure quality documentation is reviewed, updated, and maintained in accordance with document control standards.
• Assist in monitoring adherence to established quality standards and operational guidelines.
• Promote awareness and understanding of QMS requirements across the organization.

• Conduct routine quality and compliance reviews.
• Support internal and external audit activities.
• Assist with tracking audit findings, risks, non-conformances, and corrective action plans.
• Monitor action closure and escalation of overdue items.
• Identify opportunities for process optimization and service improvement.
• Participate in root cause analyses and problem-solving initiatives.
• Support implementation and monitoring of corrective and preventive actions (CAPA).
• Assist in driving a culture of operational excellence and quality ownership.

• Compile and maintain quality reports, dashboards, and performance trackers.
• Analyse quality trends and identify recurring issues.
• Provide insights and recommendations to improve customer experience and operational performance.
• Maintain accurate records of audits, reviews, and quality interventions.

• Partner with business stakeholders to ensure compliance with quality standards.
• Support quality awareness and training initiatives.
• Respond to quality-related queries and provide guidance where required.
• Participate in quality governance meetings and reviews.

Knowledge Requirements:

• Quality Management Systems (QMS).
• Quality assurance and compliance methodologies.
• Audit and governance practices.
• Customer satisfaction and customer experience principles.
• Process documentation and document control.
• Microsoft Oice Suite (Excel, PowerPoint, Word)
• Quality monitoring and compliance assessment.
• Data analysis and reporting.
• Process mapping and documentation.
• Problem solving and root cause analysis.
• Risk identification and mitigation.
• Analytical thinking.
• Effective communication.
• Firm and assertive
• Planning and organizing.
• Accountability and ownership.
• Collaboration and teamwork.

• 3 to 5 years of experience in:
• Quality Management
• Quality Assurance
• Compliance Monitoring
• Customer Service Operations
• Process Improvement
• Experience supporting quality audits and compliance reviews.
• Exposure to ISO 9001 or similar quality management frameworks.

• High-impact role with visibility across the organization and leadership
• Professional development opportunities in auditing, compliance, and quality excellence
• Collaborative, supportive culture that values your ideas and invests in your growth
• Flexible work options designed to support your well-being