Ecommerce Operations Assitant

Our client is based in Midrand is looking for an Ecommerce operations assistant. The Ecommerce Operations Assistant will work directly under and alongside our E-Commerce Operations Manager as their operational right hand. This is a hands-on, operations-focused warehouse and fulfilment role (order dispatch, picking and packing, stock control and quality control) rather than a customer-support role. Youll help keep the online stores day-to-day operation running accurately and on time, and youll be expected to understand the wider e-commerce operation the Manager runs, even where you dont perform all of it yourself.

• Order fulfilment & dispatch
• Expedite paid orders through the fulfilment systems (Shopify, Posworx, Bob Go, Pargo) Dispatch parcels with couriers and manage courier hand-offs (Bob Go, Pargo) Pick and pack customer orders accurately, using appropriate packaging, and support the picking/packing team when needed Identify and resolve operational problem orders out-of-stock items, mismatched or missing SKUs, address/dispatch errors, and orders held up in the pipeline coordinating with the Manager and warehouse team to clear blockages Stock & inventory control
• Receive stock deliveries, check against purchase orders, assist with inventory capture and report discrepancies Unpack internal retail transfers and ensure stock is sorted, counted and correctly stored Perform cycle counts and participate in scheduled stock takes, reconciling variances proactively Maintain the stock management process correct storage locations, a clean and organised area, and picking stock for the Manager on request Label, barcode and warehouse stock, and conduct regular walkthroughs to ensure stock is correctly placed Quality, performance & backup
• Quality-control stock both for dispatch (checking orders before waybills print) and on receipt (against documentation) Support the Manager in monitoring whether the online store is meeting its performance objectives Serve as trained backup for reverse logistics fully competent to process returns, refunds and exchanges on the relevant systems and step in when required (owned day-to-day by the Customer Experience & Community Coordinator)

• Quality orientation: checks work carefully to meet defined standards
• Planning and organising : manages own workload against daily fulfilment deadlines