Engraving Specialist, Sales and Customer Service Representative

We are seeking a skilled and detail-oriented Engraving Specialist, Sales and Customer Service Representative to join us at The Trophy Case, a leading provider of custom awards and engraving services. This position plays a crucial role in ensuring quality, customer satisfaction, and efficient production processes.

• Engraving Specialist
  • Operate engraving equipment, such as lasers, rotary machines, or other engraving tools.
  • Ensure the accurate customization of products based on customer specifications.
  • Maintain a high level of attention to detail to ensure quality of engraved designs.
  • Troubleshoot and perform minor maintenance on equipment, with simple mathematical tools throughout.
• Customer Service & Sales
  • Work directly with customers to understand their engraving needs and recommend appropriate solutions.
  • Provide quotes for custom orders and ensure timely follow-up on inquiries.
  • Process orders, track timelines, and manage customer expectations.
  • Handle customer complaints or concerns with professionalism and resolve issues efficiently.
• Order Management
  • Receive, review, and process customer orders, ensuring all specifications are correct.
  • Manage deadlines and production schedules to ensure timely delivery.
  • Collaborate with the design team to finalize layouts and proofing of custom designs.
• Inventory Management
  • Maintain stock levels of materials (plaques, trophies, medals, engravings, etc.).
  • Order supplies as needed and track inventory usage.
• Quality Control
  • Inspect finished products for quality and accuracy before shipment or (more regularly) customer pick-up.
  • Ensure all work meets company standards and customer expectations.
• Team Collaboration
  • Coordinate with other departments (e.g., design, shipping, etc.) to ensure smooth workflow.
  • Provide assistance or training to new staff members if required.

• Proven experience in engraving or a related field (laser engraving, machine operation, etc.).
• Strong attention to detail with a focus on accuracy and precision.
• Excellent communication and customer service skills.
• Ability to work with various types of materials (e.g., glass, wood, plastic, metal, acrylic).
• Proficient in operating engraving machines and related software.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent.

• Ability to lift up to 30 pounds.
• Ability to stand for long periods of time.
• Comfortable working in a family-owned business, workshop environment.

• Part-time - can potentially lead to full-time.
• During open hours - Monday through Friday, 9a-5p. Shift schedules can vary depending on applicants availability.
• Closed for most public holidays.

• This is an hourly, part-time position - hourly pay will be negotiated based on applicants' experience.

• To be considered for this position, please bring a printed resume in person to The Trophy Case during the working hours of M-W from 2p-4p.