L2 MAC Support Technician

L2 MAC Support Technician

Join to apply for the L2 MAC Support Technician role at TEKsystems
.

TEKsystems is seeking a Tier 2 Deskside Support professional with expertise in Apple products (macOS/iOS) and experience managing these in an enterprise environment using Microsoft technologies such as Intune and O365 for a 6‑month contract position. The role involves advanced troubleshooting, project ownership, and strong customer service.

• Provide advanced on‑site Tier 2 support and act as an escalation point for hardware (Mac laptops/peripherals), software (macOS, O365, etc.), network, and peripheral issues.
• Apple & Microsoft Endpoint Management:
  • Manage laptop imaging, deployment, and configuration using Intune Autopilot.
  • Configure and support mobile devices (iOS/iPadOS) via Intune MDM/MAM.
  • Ensure seamless integration of Microsoft technologies (O365, Teams, Azure AD) within a predominantly Mac environment.
• Diagnose and resolve complex connectivity issues, including VPN, DNS, and general network problems, collaborating with network engineers when necessary.
• Create and maintain clear technical and user‑facing documentation in a knowledge base; take ownership of projects such as new technology rollouts or process improvements.
• Deliver a high standard of customer service, focusing on strong customer advocacy and adhering to SLA and KPI standards.
• Partner with internal IT teams, security administrators, and external vendors to streamline support efforts and drive continuous improvement.

• Extensive experience supporting, troubleshooting, and configuring macOS and iOS devices across various versions. Apple certifications (e.g., ACSP or ACMT) are a plus but not required.
• Strong knowledge of the Microsoft technology stack on Mac, including Microsoft 365 administration, Intune (Endpoint Manager), and Azure AD/Entra .
• Excellent problem‑solving, communication, and interpersonal skills. Must be proactive, data‑driven, detail‑oriented, and able to manage multiple tasks and priorities effectively.
• 2–4 years of experience in a desktop or technical support role, providing advanced, hands‑on support in a corporate environment.

• Contract position based out of Cottonwood Heights, UT.

• Pay range: $28.00 – $31.00/hr.
• Eligible benefits may include:
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
  • Life Insurance (Voluntary Life & AD&D)
  • Short and long‑term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

• Mid‑Senior level

• Contract

• Information Technology
• IT Services and IT Consulting

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.