Help Desk Technician

About this opportunity

GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent.

GoEngineer is looking for a Help Desk Technician I to join our team. GoEngineer is headquartered in Salt Lake City, UT and has sales and training centers throughout the United States. We offer competitive salary, benefits, and career path options, in a casual work environment.

The Help Desk Technician I will serve as the first point of contact for internal users, providing Tier-1 technical support and ensuring smooth access to core IT services.

• Deliver frontline technical support and assistance to end users.
• Perform basic account administration and access support.
• Troubleshoot authentication and connectivity issues.
• Maintain documentation and collaborate on issue escalation.
• Assist with onboarding and technology setup for new users.

• Associate’s or Bachelor’s Degree in Information Technology, or at least 1-2 years industry equivalent experience.

• Basic knowledge of Microsoft 365 services and Azure Entra .
• Basic knowledge of Windows operating systems.
• Basic knowledge of macOS operating systems preferred but not required.
• Strong customer service mindset with effective verbal and written communication skills.
• Ability to work efficiently in a fast-paced environment while managing and prioritizing multiple requests.

This is a salaried position with the benefits outlined below. We’re looking for the right fit, and we evaluate total compensation based on experience and skills alignment.

The hourly amount for this position is between $26.44-$28.84

This position is full-time, Monday - Friday, 8am - 5pm, This is an in-office or hybrid role working out of our headquarters near Salt Lake City, Utah.

At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.

• Participation in GoEngineer's generous PTO program from day one of employment.
• 401(k) Plan that includes up to a 6% company match, 100% vested day one.
• Choice of Traditional PPO or High-Deductible Medical plans, and corresponding FSA or HSA accounts.
• Generous HSA Contribution with participation in the High-Deductible Health Plan.
• Employer paid Life Insurance policy; optional Supplemental Life available.
• Employer paid Short-Term and Long-Term Disability Benefits.
• Dental, Vision, and other Ancillary benefits.