IT Asset Management; ITAM) Analyst

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking an experienced IT Asset Management (ITAM) Analyst to join our Technology team. This role is critical in maturing our ITAM practice, optimizing asset lifecycle processes, and ensuring effective governance of hardware and software assets. The ideal candidate has deep hands‑on experience with the Service Now platform
, specifically Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro), along with a strong understanding of ITAM best practices and process transformation.

Key Responsibilities

• Oversee and optimize lifecycle management processes, including procurement, deployment, management, and retirement.
• Improve data accuracy of IT assets, utilizing Platform Analytics for KRIs and KPIs.
• Analyze complex systems and data, troubleshoot technical and process issues, and recommend and implement solutions.
• Subject matter expert (SME) for Service Now HAM Pro, SAM Pro - functionality, configuration, and optimization.
• Maintain workflows, automation, and reporting dashboards within Service Now.
• Partner with the stakeholders to create and implement new features, resolve issues, and streamline processes.
• Help define, document, and improve ITAM processes, policies, and procedures aligning to industry best practices.
• Partner with stakeholders, including procurement, security, finance, IT operations, and support teams to align ITAM best practices.
• Provide reporting and insights to leadership regarding health, compliance risks, spend optimization.
• Provide training to key stakeholders and ITAM team members.

Qualifications

Required

• 4+ years of hands‑on ITAM experience
  , with direct responsibility for hardware and/or software asset management.
• Proven knowledge of HAM Pro and SAM Pro modules, specifically within Service Now.
• Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks.
• Excellent analytical and problem‑solving skills; ability to translate business needs into technical solutions.
• Strong communication and stakeholder engagement skills.

Preferred
, not required

• Certifications such as:
  • Hardware Asset Management Fundamentals – Service Now
  • Software Asset Management Fundamentals – Service Now
  • Certified of IT Asset Disposition (CITAD) – IAITAM
  • Certified Asset Management Professional (CAMP) – IAITAM
  • Certified Software Asset Manager (CSAM) – IAITAM
  • Certified Hardware Asset Management Professional (CHAMP) – IAITAM
  • Certified IT Asset Manager (CITAM) - IAITAM
• Experience with CMDB processes and relationships.
• Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.
• Detail oriented with a focus on data accuracy and process integrity
• Skilled at workflow design and business process mapping utilizing Visio
• Strong ability to influence change and strategic enterprise process transformation
• Ability to collaborate with peers and internal partners to lead and motivate change
• Ability to operate independently in a fast‑paced environment
• Ability to explain technical concepts to non‑technical stakeholders and provide end user training and support
• Ability to work with limited direction
• Independently determines and develops approach to solutions

Visa Sponsorship:
This position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation…