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Engagement Specialist - Bilingual​/Spanish

Job in Midvale, Salt Lake County, Utah, 84047, USA
Listing for: The Road Home
Full Time, Part Time position
Listed on 2025-12-24
Job specializations:
  • Non-Profit & Social Impact
    Community Health
  • Social Work
    Family Advocacy & Support Services, Community Health
Salary/Wage Range or Industry Benchmark: 18.9 USD Hourly USD 18.90 HOUR
Job Description & How to Apply Below
Position: Engagement Specialist - Bilingual/ Spanish

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community.

We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.
We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

  • Health Care Plan (Medical, Dental & Vision)
  • HSA, FSA, HRA (We reimburse part of your deductible!)
  • Retirement Plan (403B with TRH contribution and match)
  • FREE Life Insurance for employees
  • Paid Time Off (Vacation, Sick & 12 Public Holidays)
  • One Floating Holiday Per Year
  • Free Short Term & Long Term Disability
  • Employee Assistance Program
  • Free Training & Development
  • Tuition Assistance for a wide variety of classes!
  • Public Service Loan Forgiveness (PSLF) qualifying agency
JOB SUMMARY

The Family Engagement Specialist will oversee new families entering and exiting from shelter, will help provide basic necessities, and will support as these families work to resolve their homelessness. Every activity you undertake will provide someone's safety and help them on their journey to housing. This position requires a high degree of compassion, problem solving skills, and respect for guests as you monitor sensitive personal data and work with families to help them find the resources they need to step out of homelessness and back into the community.


* Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.


* This is an in-person position that requires travel between various resource centers and shelters.

Location Connie Crosby Family Resource Center (CCFRC)

529 9th Ave, Midvale, UT 84047

Reports to

Supportive Services Manager

Position Status

Full-Time

Shift

Days, Varies

Pay Grade and Starting Salary

Grade 6, $18.90/hour

FLSA Status

Non-Exempt

Essential Duties and Responsibilities

  • Complete intakes when families enter shelter and ensure accuracy and completeness of data collected.
  • Help families access resources in community and creatively problem solve plans to move into stable housing and increase family resources and overall stability.
  • Collaborate with clients and other members of the Services team to establish funding eligibility for new families.
  • Orient new families to shelter with trauma-informed approach, review shelter rules and in-shelter resources available to guests.
  • Gather documents and create guest files for use in multiple departments.
  • Assist families in applying for vital documents upon entry to shelter.
  • Assist in the maintenance and upkeep of the shelter bed management process.
  • Provide support, training, and assistance to Family Advocate and Case Management staff with regard to intake paperwork and processes and Client Track data entry.
  • Coordinate efforts to gather complete and accurate client information across multiple departments and foster good interdepartmental relations.
  • Professionally represent the Family Engagement Team in meetings with other agency departments and community partners.
  • Attended weekly staff/staffing meetings.
  • Use agency vehicles to provide transportation for clients.
  • Attend mandatory agency trainings,…
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