Customer Service Representative

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Industry Manufacturing

Job Title Customer Service Representative

Duration 3 Years (Strong possibility of extension)

• This person will be working in a call center environment taking 40-50 calls per day from dealers.
• Responsible for tracking and tracing orders, missing freight from a shipment, etc.
• There will also be daily responsibilities that are rotated through the team, such as investigations and a shared email box.

• Some Excel reporting will be required, so the candidate is required to be proficient with Excel and MS Outlook (must be reflected on the resume).
• High school diploma/equivalent with 2+ years of customer service experience is required, but call center experience would be extremely beneficial and is strongly preferred.
• Must have the ability to handle a large volume of workload on a daily basis, work in a team environment and be self-directed.
• Schedule will most likely be 8am-4:30pm, but this person MUST have the flexibility to work OT, including holidays and during shutdowns.

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