Infrastructure Engineer

Position Title: Infrastructure Engineer

Pay Rate: $30.00/hour (W2 through Kelly Services)
Schedule: 1st shift with a flexible start between 7:00 and 8:00 a.m.
Assignment Length:12 Months
Visa Sponsorship: Not available now or in the near future

We are seeking an Infrastructure Engineer to provide onsite IT support across two locations. This role will troubleshoot computers, printers, Windows systems, Service Now tickets, assets, and basic network or security issues in both office and manufacturing environments.

• Provide onsite deskside support across two locations.
• Image computers and resolve Service Now tickets.
• Troubleshoot Windows, hardware, software, printers, and peripherals.
• Replace printer toner and basic printer components.
• Update Asset Center records and manage IT assets.
• Follow knowledge-base articles and documented procedures.
• Maintain contact lists, process logs, incident reports, inventory, and service records.
• Order supplies, monitor inventory, and coordinate equipment maintenance.
• Communicate effectively with users, suppliers, and support teams.
• Escalate issues outside established procedures.
• Travel between locations using a personal vehicle.

• Knowledge of Windows, computing, and networking fundamentals.
• Customer-service and troubleshooting experience.
• Proficiency with Microsoft Office and standard desktop applications.
• Familiarity with computer security concepts.
• Strong communication, documentation, and organizational skills.
• Valid driver’s license and personal vehicle.
• Ability to work in a non-climate-controlled shop-floor environment.
• At least one year of IT experience preferred; recent graduates may be considered.

• Experience with Service Now or asset-management systems.
• Familiarity with Microsoft Copilot, ChatGPT, or similar AI tools.
• Exposure to Power Shell, VB/VBA, Python, or other scripting and automation tools.
• IT-related degree or coursework.