FBO Line Services Crew Chief

Join Elliott Aviation as a Line Service Crew Chief and play a critical role in supporting daily business aviation operations. In business aviation, where safety, precision, responsiveness, and customer service drive every flight, our Lead Line Service Technicians help ensure aircraft are handled safely and efficiently while providing leadership and support to the line service team.

If you excel at aircraft ground handling, towing operations, fueling, customer service, and leading by example, this role offers the opportunity to make a meaningful impact on operational performance, team development, and the customer experience.

Elliott Aviation began on a modest grass airstrip in DeWitt, Iowa. Over the past 90 years, we have grown into a diversified aviation services company while maintaining the personal touch that has defined us from the beginning. At Elliott Aviation, our team is at the heart of what we do. Since 1936, we've built our reputation as one of the most respected aviation service providers in the country by combining modern facilities, highly skilled teams, and a commitment to quality and customer service.

As a Line Service Crew Chief, you will serve as a working leader responsible for supporting the daily coordination of line service operations while actively performing aircraft handling, fueling, towing, and customer service duties. Your experience and leadership will help ensure safe, efficient, and professional ramp operations while providing guidance, training, and mentorship to fellow line service team members.

The Crew Chief serves as the shift leader and operational resource for the team during assigned work periods. This position requires extensive business aviation line service experience, strong aircraft towing skills, sound decision-making ability, and a commitment to safe and efficient aircraft operations.

• Lead daily shift activities and provide operational direction for line service personnel.
• Serve as the primary operational resource for ramp activities during assigned shifts.
• Marshal, park, secure, and reposition aircraft safely and efficiently.
• Tow aircraft for maintenance, storage, hangaring, and customer requests.
• Perform aircraft fueling operations in accordance with company procedures and regulatory requirements.
• Coordinate aircraft movements and hangar utilization with internal departments and flight crews.
• Train and mentor line service technicians on safety procedures, fueling practices, customer service expectations, and aircraft handling techniques.
• Promote adherence to FAA regulations, airport requirements, company policies, and ramp safety standards.
• Monitor ramp conditions and assist in maintaining a safe operating environment.
• Assist with fuel inventory management, records, and associated operational documentation.
• Conduct routine inspections of ground support equipment and coordinate maintenance needs as appropriate.
• Maintain clean, organized, and professional ramp, hangar, and facility environments.
• Deliver outstanding customer service to aircraft owners, operators, passengers, pilots, and crew members.
• Support special events, after-hours operational needs, and aircraft-on-ground (AOG) situations when required.
• Perform other duties as assigned.

• Strong knowledge of aircraft fueling procedures and fuel quality standards.
• Strong knowledge of aircraft handling, marshaling, towing, parking, and ramp safety practices.
• Excellent customer service and communication skills.
• Strong leadership, organizational, and problem-solving abilities.
• Ability to work under pressure and make sound operational decisions.
• Ability to work independently and as part of a team.
• Positive attitude and team-oriented approach to supporting operational excellence.
• Ability to effectively train and mentor fellow team members.

• High school diploma or equivalent.
• Minimum of five (5) years of aviation line service experience.
• Demonstrated aircraft towing experience.
• Experience performing aircraft fueling operations.
• Valid driver's license.
• Ability to obtain and maintain airport security credentials and applicable airport access badges.

• Ten (10) or more years of business aviation line service experience.
• Previous experience serving as a Crew Chief, Lead Line Technician, Shift Lead, Trainer, or similar leadership role.
• Experience supporting corporate, charter, or FBO…